We’re working with a fast growing technology business to recruit a Senior CRM & Email Marketing Manager to join their digital marketing team. This is a fantastic opportunity to take ownership of CRM communications, lifecycle marketing, and automation across a complex multi brand environment.
This role will suit someone who enjoys combining creative campaign execution with technical CRM expertise, and who thrives in a collaborative, fast paced environment.
The Role
You’ll be responsible for shaping and delivering CRM and email communications across multiple customer touchpoints, helping to drive engagement, improve conversion, and optimise customer journeys.
Key responsibilities include:
Building and executing high performing email campaigns, newsletters, nurture journeys, and automated communications
Creating visually engaging and professional email content aligned to brand standards
Developing and optimising CRM automations, segmentation strategies, and customer journeys
Managing web forms, CRM integrations, and data capture processes
Overseeing email communications calendars across multiple brands and audiences
Analysing campaign performance and using insights to improve engagement, conversion, and deliverability
Working closely with data, creative, web, and marketing teams to coordinate communications activity
Supporting and mentoring a small team while helping shape CRM best practice
About You?
Proven experience within CRM, email marketing, or marketing automation roles
Strong hands on experience building customer journeys, workflows, and automated campaigns
Experience with platforms such as ClickDimensions, MS Dynamics, Salesforce, HubSpot, Dotdigital, Klaviyo, or similar
Strong understanding of segmentation, personalisation, deliverability, and optimisation
Confident creating polished email campaigns with a good eye for design and layout
Strong copywriting skills across email and short form campaign content
Comfortable working across multiple projects and managing competing priorities
Analytical mindset with experience reporting on campaign performance and improving results
Experience mentoring or managing team members would be beneficial
What’s on Offer?
Salary up to £55,000 with flexibility for exceptional candidates
Fully remote role with occasional meet ups
Opportunity to work across multiple brands and large scale customer journeys
High ownership role with genuine influence across CRM and customer communications
Collaborative and ambitious team environment with strong growth plans
Interested?
Please apply or get in touch with Dom for a confidential conversation.