Position Overview
Are you an ambitious hotelier, with experience in leading a team? Do you have passion for exceptional customer service, excellent communication, complaint handling, and problem solving skills? Then this is the job for you!
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK'S #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. \"To share the light and warmth of hospitality\". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. Please note, this is a full-time fixed-term role for a period of three months. A WORLD OF REWARDS
Benefits
* Hourly pay of £13.18
* Free and healthy meals when on duty
* Grow your Career!
* Personal Development programmes designed to support you at every step of your career
* A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing (https://cr.hilton.com)
* Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
* Team Member Referral Program
* High street discounts: with Perks at Work
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
* Discounted dental and health cover
* Guest Experience Day after successfully passing probation
* Modern and inclusive Team Member's areas
Responsibilities
You will join and lead the night Front Office team, in the Reception areas of the hotel. You enjoy delivering a VIP experience to every guest during night time operations, going above and beyond to make their stay a memorable one. You will be the main point of contact for all guests' enquiries and complaints, emergencies and evacuations.
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