We are currently looking for a highly customer-focused and enthusiastic Desktop Support Engineer, with a genuine interest in solving IT issues, to support our client.
The employee will need to work from the office in Basildon.
This is a full-time, position working a 37.5-hour week Monday Friday. The ideal candidate will be required to have a flexible approach as overtime and on-call duties may be required.
Due to the nature of our client's work the successful candidate will need to be eligible to obtain SC Security Clearance.
The successful candidate should be technically competent, have good communication skills, be ready to learn, & thrive in a fast-paced regulated environment.
The successful candidate will support desktops and connected devices in office areas, as well as support various pieces of infrastructure including network printers, & network hardware & server hardware in a Hands & Eyes manner.
Responsibilities
1. Working on behalf of DXC Technology.
2. Providing a wide range of Deskside support to end users in office environments
3. Work to resolve issues accurately and efficiently, within set targets and in a professional manner
4. Maintain a dedicated commitment to service quality & customer experience
5. Take ownership of tickets escalated from the service desk & other t...