About The Role
Let’s grow together!
A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Fleet Desk Manager looking for an opportunity to grow in a friendly environment, we’re looking for you!
We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …
Main purpose of job:
The Technical Service Manager is responsible for the management of all members of the technical service team who are based in Northampton, ensuring alongside the team all vehicles are maintained in line with legislation and contractual commitments and are compliant. Optimising vehicle availability, minimising maintenance spend and ensuring the fleet system is kept as up to date as possible, for both the SFS and CTS fleets.
Key responsibilities / accountabilities:
1. Responsible for management of all members of the technical service team. This will include but is not limited to: - Day to day team management Reviewing the targets set and monitoring and managing the team to these targets Ongoing employee reviews Identification of development requirements for each employee Coaching to enhance the skills within the technical service team. KPI team reporting
2. Responsible for management and scheduling of the mobile engineers. Day to day team management, including logistical management for business cover Reviewing the targets set and monitoring and managing the team to these targets Ongoing employee reviews Identification of development requirements for each employee,
3. Fully responsible for overseeing the maintenance in line with manufacturers recommendations, legislation and contractual obligations. This will include but is not limited to: - Management of vehicle repairs and servicing to ensure that they are carried out cost effectively, both internally and subcontracted. Identifying rechargeable damage and liaising with the liable party to obtain approval. Ensuring warranty periods are maximised and policy claims applied. Negotiating with third party repair agents to ensure fair charges. Sourcing the most competitive and cost-efficient parts and suppliers, whilst maximising the vehicle availability to the customer. Ensure paperwork from third party suppliers and inhouse workshops are completed and returned on a timely basis aligned to contractual obligations
4. Negotiate, monitor, measure and recommend third party suppliers to support the maintenance requirements ensuring the contractual requirements for the customer are delivered.
5. Responsible for monitoring and management of allocated key suppliers to their contractual terms, including measurement against SLAs.
6. Support and leadership in the dealing with supplier invoice dispute and resolution, to prevent delay in service.
7. Liaising with customers to build and keep relationships, ensuring the technical service team deliver to the contractual customer requirements.
8. To ensure the fleet management system is used in accordance with company and legal requirements, which further enable accurate reporting and financial cost control.
9. Any other reasonable requests as required.
Keyboard Shortcuts
10. F9 - Move focus from the edit area to the Footer Toolbar
11. F10 - Move focus from the edit area to the first toolbar button
12. Shift + TAB - Move focus from the edit area to the last toolbar button
About You
Essential Skills
13. Have a proven experience in management of technical staff
14. High level of knowledge and use of computers
15. Strong communication skills
16. Presentable, proactive person with the ability to conduct themselves in a professional manner focused on seeking to resolve any problems.
17. An ability to work independently and as part of a team.
18. Ability to influence change at all levels
19. Excellent organization skills, with high levels of attention to detail with ability to multitask and prioritise deadlines.
20. A full clean driving license.
Desirable Skills
21. Have a recognised vehicle engineering qualification i.e. City & Guilds
22. Hold a Certificate of Professional competence (CPC) National
23. Hold a management qualification
Even if you don’t meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply.
Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.
Working hours
Monday to Friday - 40 hours per week, 8:30am - 5:30pm
Inclusion
As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.
Keyboard Shortcuts
24. F9 - Move focus from the edit area to the Footer Toolbar
25. F10 - Move focus from the edit area to the first toolbar button
26. Shift + TAB - Move focus from the edit area to the last toolbar button
About Us
What can we offer you?
27. Generous Holiday Allowance: 25 days per year, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave days
28. Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
29. Profit Related Pay: We share some of our annual profit with our eligible employees
30. Pension Plan: We contribute up to 10% of your annual salary towards your pension
31. Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment
32. Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
33. Volunteering Day: Contribute to causes you care about with one volunteering day per year
34. Life Assurance and Personal Accident Cover
Be yourself
As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.
Be heard
We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.
Be well
We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.
Be better
We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.
Keyboard Shortcuts
35. F9 - Move focus from the edit area to the Footer Toolbar
36. F10 - Move focus from the edit area to the first toolbar button
37. Shift + TAB - Move focus from the edit area to the last toolbar button