This post holder will provide support and be responsible for the day-to-day financial processing of the PSN (Public Service Network) Partnership, working with internal and external colleagues and suppliers to quote, order, maintain data and bill for links across the network, ensuring balancing of invoicing against payments. Additionally, they will assist where required in the support of various financial administrative duties within the team, such as IPT billing, on-call & overtime inputting and ad-hoc invoicing for chargeable services .
* To support and maintain the overall PSN process
* Assessment of how customer requirements relate to the different products available, by comparing the data from several 3rd party supplier sources
* Using different portals to obtain quotations relevant to the customer requirements in a consistent manner
* Placing orders for network links via portals, ensuring that the order specifically matches the customer request
* Maintaining the configuration management database (CMDB) with accurate link and financial data throughout the quotation, ordering and billing stages, including undertaking any data cleansing activities that may be required to ensure the quality and accuracy of the data
* Processing received invoices from external supplier to ensure they are paid
* Billing via the appropriate charging mechanism
* Dealing with any queries in relation to the PSN
* Maintain relationships with external suppliers and Partners/Customers
* To support in the production of monthly IPT SIP breakdown reports using our inhouse built system
* Support in the 3rd party renewals for licences and software for SSHIS
* Responsibility for the processing of S&SHIS on-call and overtime to Payroll through the specialised internal system.
* Produce quotes for partner organisations for ad-hoc and additional work using the rate card
* Support budget setting and monitoring meetings with S&SHIS Budget holders
* To produce invoice proformas to ensure that all monies due to the S&SHIS are recovered
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Systems & Equipment
1. To use standard PC desktop/laptop equipment and standard Microsoft Office products including Outlook, Word, PowerPoint and Excel
2. Inputting within Healthroster, and the Service Management Tool (SMT) which is the S&SHIS in house service desk portal.
3. Updating & maintaining the Configuration Management Database (CMDB)
4. Generating & downloading on Tiger/third party billing portals (reporting systems for telephone billing) to generate reports on telephony charges for partner organisations will be required.
Decisions and Judgements
1. The post holder has the authority and autonomy to manage their own work-load, referring to their line-manager as required.
2. The post-holder will have the authority and confidence to meet with internal SSHIS Staff, Customer IT leads and finance teams to resolve issues and provide information.
3. Work within defined departmental and national protocols/policies and professional code of conduct. Propose changes to policies and procedures that impact on own area of work and support service developments.
Communication and relationships
1. Communicate with external customers & SSHIS staff to provide updates on the progression of orders, including monitoring and chasing.
2. Excellent written and verbal communication skills, including telephone skills, requiring confidence and industrial relations skills including tact and diplomacy.
3. Able to liaise with staff at all levels of the organisation and partner organisations when necessary.
Most challenging/difficult parts of the job
1. Managing customer expectations around order timescales, including communicating any unforeseen delays.
2. Exhibiting patience and helpfulness when obtaining the specific information to place orders from customers, who often need supporting through the process.
3. Requirement for prolonged periods of concentration whilst processing quotes, orders and bills via multiple data sources and portals to ensure accurate and consistent outcomes for all customers.
4. Attention to detail to ensure that PSN quotation, order and billing data is accurate.
Physical demands of the job
1. Demonstrate advanced keyboard skills, ensuring data entry is both accurate and timely.
2. This work requires light physical effort including co-ordination, sensory skills, dexterity, manipulation, speed, accuracy, advanced keyboard skills and the ability to meet the travel demands of the role.
3. Continuous VDU use requiring frequent sitting in a restricted position