Job Description
Salary Band: Band 1 - Entry level (£23-25k)
Job Overview:
We’re a digital agency delivering campaigns that turn heads across web, motion and social.
We run lean and move fast. Every time you chase an invoice, wrangle a schedule, or keep a small account ticking, you give our senior team the headspace to deliver the high-impact creative work we’re known for.
You’ll see every corner of the business — client accounts, project lifecycles, studio culture — and build the foundations for a future in project management, account management, or beyond.
It’s an entry point into the industry with variety baked in.
Important: You must drive and be within a 45 minute commute of Padiham (BB12 8BN) as the role is hybrid on a 2 day per week office schedule.
What You’ll Do
Studio & Team Support
* Keep the studio running smoothly - from scheduling and team coordination to keeping information flowing
* Organise and help run team events and internal meetings
* Keep an eye on shared inboxes and make sure things are moving to the right place
* Prep client-facing documents and internal reports so they’re ready to go
Project Coordination
* Support project managers during busy peaks, seasonal spikes, and holiday cover
* Track timelines and deliverables, flagging anything that might cause a wobble
* Capture and circulate meeting actions so nothing gets lost along the way
* Help keep smaller accounts ticking over with a steady, professional touch
Light Commercial Support
* Assist with the basics of invoicing and payment follow-ups
* Make simple outreach to past clients to keep relationships warm
* Handle straightforward client queries with clarity and confidence
About You
* Organised, adaptable, and quick to pick things up
* Comfortable balancing admin with more creative-adjacent work
* Comfortable with AI, and ready to become AI Fluent with training
* A confident communicator who can keep people and projects moving
* Curious about how agencies work and eager to learn
* Any experience in a creative or fast-paced environment is a plus - but not essential
Key Benefits
Work-life balance
* Hybrid working (2:3 split office:home, fixed office days Monday & Thursday)
* Quarterly socials with the whole team (share work, eat, drink)
* Extra holidays (one extra day each year, plus Christmas Eve, your birthday off)
* Summer bash with your partner invited
Income and progress
* Annual salary review (great performance = raise + 3% bonus)
* Christmas bonus (profit-based, £200–£1,000)
* Long service bonus (£555 for 5 years, £1,010 for 10 years)
* Annual development goal with quarterly check-ins
Health and wellness
* Healthcare cash plan (claim back medical expenses)
* Funded counselling (in-person, 1:1 support if you need it)
* Enhanced parental leave (2 weeks paternity, 3 months maternity full pay)
* Cycle-to-work scheme (up to £1k, salary sacrifice)
**IMPORTANT - HUMAN FILTER**
We unfortunately get lots of automated applications, so we're looking for the human touch.
This means we will not accept applications that are not accompanied with a separate email to work@tone.co.uk. The spammers won't read this far :)
In your email, tell us 3 things:
1. The last time you picked up a new skill. What was it (can be ballet, badminton, business or boules) and why did you decide to learn it?
2. Tell us about your most enjoyable relationship at work with a colleague or client. What did you do to nurture that and how did it help the business (or education place if you're a graduate?)
3. Are you logic brain or creative brain? No right or wrong answer, if you're logic tell us about the last time you grabbed a system or process by the scruff of the neck - home or work - and improved it. If creative, tell us about the most creative thing you've completed in the past 6 months.
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