Spa Therapist Berkshire up to £35,000 OTE Luxurious country House Hotel & Spa Our client is one of England's most iconic 5-star country house hotels, set in 240 acres of picturesque parkland on the borders of Windsor Great Park, blending the warmth and comfort of a traditional country house hotel with an eccentric spirit. They work with some of the most talented and unique individuals in the business, who always ensure the extraordinary guest experience of this exclusive collection of hotels. As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures. Our company values are the fundamental spirit on how we reach our goals: Passion - We love what we do. We are determined to deliver our best, every day. Personality - We are each unique and extraordinary. We encourage personalities to shine. Respect - We respect and celebrate our differences. They add new brilliance to our culture. Working together - With shared vision, trust and network of support we become unstoppable. Creativity - We approach each day with creative curiosity to add new delights to our guests' experience on every level. THE ROLE Provide a consistently excellent and professional treatment service to guests, operating to our CORE and Forbes Standards, following procedures and protocols specified. Provide all guests with Home Care advice with a focus on product recommendation REQUIREMENTS To have impeccable personal presentation at all times, highly groomed, polished appearance. Uniform, accessories, hair, make up (compulsory) in line with Spa standards. Carry out all treatments (after training as appropriate) on the Spa treatment menu adhering to procedures and standards specified. Please note that at least 50% of the Spa's business is massage of various kinds including Deep Tissue Massage. Greet all guests by name, carry out consultation, discuss medical issues and guest priorities and expectations of the treatment. Respect guest's privacy and confidentiality at all times. Give after treatment advice and make appropriate product recommendations to all treatment guests thereby generating retail revenue. Prepare treatment room in accordance with standards prior to every treatment and clean and tidy up after each treatment. Clean, tidy and ensure perfect presentation of treatment rooms, manicure/pedicure suite and preparation room. Perform cleaning duties as when required. Be fully conversant with the departmental standards and ensure that these are adhered to for every guest. Ensure use of professional products is appropriate for the treatment and not excessive in order to safeguard the cost of treatments target. Assist with stock taking when required. Attend treatment and product training courses as required. Participate in team meetings. Liaise closely with Receptionists regarding appointment schedules and changes to schedules. Take direction and instruction from Managers and Spa Receptionists to accommodate the needs of guests and to ensure the smooth running of the department. Communicate effectively with Spa Receptionists to ensure a seamless service is provided to guests and a professional image is maintained. Be flexible, expect changes to work schedules and adjustments to shifts to suit the needs of the guests. Be conversant with hotel policies regarding health and safety, fire and security. Assist with receptionist and spa attendant duties when required. QUALIFICATIONS & DESIRABLES Fully qualified Therapist, preferably ITEC, CIDESCO, CIBTAC or equivalent Minimum NVQ Level 3 Ideally a qualification in deep tissue massage Previous experience in a five star spa environment Attention to detail Excellent presentation standards Strong customer service skills BENEFITS Up to £31,000 basic salary Plus commission and gratuities Up to £4,000 a year service charge Realistic OTE of £30,000 to £35,000 Meals on duty Uniform provided Interviews available immediately