To provide efficient and effective coordination of the Insight and Performance Reports and the standardisation of business processes regarding insight and performance reporting in a secure and compliant environment. This will support a high‑performing organisation. The postholder will work closely with the performance and data co‑ordinators and transformation team to support services to review operational/performance data to establish service‑level reports, to provide timely and actionable insights to assist in the development and transformation of the services and organisation as a whole.
Responsibilities
* Collection and presentation of information from services within regular reports to support the Council's strategic planning management
* Presentation of data in charts and graphs, developing and maintaining the data reporting pipeline; providing accurate and timely information to decision makers
* Supporting the collection and delivery of the performance metrics with the Performance Coordinator in monthly, quarterly, biannual and annual reporting
* Develop actionable reports that support data‑driven decision making by the various services and Senior Leadership Team
* Collate, examine and validate the information required for transformation projects and LGR work
* Act as the lead on programmes of work including the management of project resources and preparation of insights reports on an ad‑hoc basis
* Support in strategic decisions by providing evidence to Service Leaders and SLT
* Support the Performance Coordinator in the delivery of Service Plans each year
* Support in the review process for Service Performance Indicators by providing evidence for potential changes
* Research and collect unit costing metrics for comparisons, presenting these to inform performance and strategic decisions
* Provide timely evidence for the devolution process and any other statutory government reorganisation
* Develop service insights and analytics reporting to identify opportunities for improvement
* Analyse data to identify trends and develop actionable insights to drive business objectives
* Design and deliver customised insights reports and presentations for internal stakeholders
* Collaborate with internal teams to develop insights, market research, and customer segmentation strategies
* Utilise market research to identify customer needs and recommend strategies for improvement
* Monitor trends and behaviours to inform service initiatives
* Support in geodemographic segmentation models to measure and improve service delivery and the effectiveness of business decisions
* Develop customer surveys and conduct focus groups to gather customer feedback
* Analyse key performance indicator changes and support services with intervention measures
* Work with cross‑functional teams to ensure service insights are leveraged in decision‑making processes
* Work with the Communications department to ensure that business aims are communicated internally and externally, that success measures are reflected, and provide timely insights that support the outcomes and priorities of the business
* Use information technology software to provide accurate, timely and informative reports that support decision making
* Undertake any other duties appropriate to the post
* Work in accordance with the Council's employees policy and procedures
Qualifications
* Degree or equivalent experience in a statistical field
* Knowledge of fundamental statistics and presenting data in a pictorial/graphical format
* Current data analysis qualification
* Evidenced continuous professional development
* Good knowledge of the requirements for handling sensitive data and information
* Data protection/security training including GDPR
* Project/report writing
* Knowledge of project management principles
* Knowledge and/or experience of the public/voluntary sector
* Right to work in the United Kingdom
Equality, Diversity and Inclusion
Equality, diversity and inclusion are at the heart of our recruitment. We are committed to creating an inclusive working environment, welcoming applications from all sections of the community. We offer benefits such as flexitime to support a healthy work‑life balance.
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