Rent Smart Wales is a service within Cardiff Council, in place to administer the requirements of Part 1 of the Housing (Wales) Act 2014, which regulates private rented sector housing in Wales by requiring landlords to register and either become licensed themselves or instruct a licensed agent to undertake letting and property management tasks. The service was established in November 2015.
Rent Smart Wales benefits from web-based systems designed with the customer in mind, contact centre telephone technology, partnership arrangements with the 22 authorities across Wales and is being supported by a comprehensive marketing campaign being led by Welsh Government.
About the job
We are looking to recruit an enthusiastic individual to join our Contact Centre Team as a Deputy Team Leader to assist in providing a high standard of customer service to our service users via telephone and email in a Contact Centre environment.
Deputy Team Leaders are required to assist in the management of the Rent Smart Wales Contact Centre by assisting in the supervision of Customer Service and Licensing Officers. This includes supporting and advising team members and working with managers to ensure that customers receive the correct advice, that enquiries are resolved at the initial point of contact, and that the highest level of customer service is achieved.
What We Are Looking For From You
The successful candidate will have experience of working in an inbound Contact Centre environment, have excellent communication, planning, prioritisation and analytical skills, be an excellent team player and take an enthusiastic and responsible approach to all tasks.
Previous management experience is desirable, but not required for this role.
This is a Welsh Essential Position, which means that the successful applicant must be able to communicate effectively in spoken and written Welsh to a Level 4 Advanced standards.
Additional information
This role is office based at County Hall, Cardiff.
The successful applicants should be able to communicate effectively in Welsh to Level 4 – Advanced.
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
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