Assistant Central Reservations Manager - Moreton-in-Marsh
Assistant Central Reservations Manager
Location: Moreton-in-Marsh
About Us
At Barons Eden, we are a collection of award-winning spa and hotel destinations, committed to delivering exceptional experiences. Our mission is to treat every guest as a friend of the family, creating positive and memorable moments during their stay. We value individuality, flair, and operational excellence, fostering a close-knit team that champions passion and positivity.
About the Role
We are looking for a passionate and commercially driven Assistant Central Reservations Manager to join our Central Reservations team at Barons Eden.
In this key role, you will support the day-to-day operations of our reservations function across the group, ensuring exceptional guest service while maximising revenue opportunities. Acting as deputy to the Central Reservations Manager, you will help lead, develop, and inspire the team to deliver outstanding performance and memorable guest experiences.
Key Responsibilities
Leading & Supporting the Team
* Assisting in supervising, coaching, and developing the reservations team
* Supporting recruitment, onboarding, and ongoing training
* Acting as an escalation point for complex bookings and guest queries
* Leading by example in delivering exceptional customer service
Driving Operations
* Supporting the smooth daily running of the reservations department
* Monitoring call quality, response times, and booking accuracy
* Ensuring all reservations align with company standards
* Stepping in to manage the team in the absence of the Manager
Boosting Revenue & Performance
* Driving booking conversions and upselling opportunities
* Supporting delivery of revenue targets and KPIs
* Analysing performance and identify opportunities for growth
* Assisting with sales strategies, promotions, and campaigns
Improving Systems & Processes
* Ensuring effective use of reservation systems and booking platforms
* Helping streamline processes to improve efficiency and guest experience
* Maintaining accurate reporting and data integrity
Enhancing Guest Experience
* Delivering a seamless and personalised booking journey
* Resolving guest issues professionally and efficiently
* Championing Barons Eden's brand values in every interaction
About You
* Have previous experience in reservations, sales, or front office within hospitality
* Have previous supervisory or team leader experience (preferred)
* Have excellent commercial awareness with a focus on driving revenue
* Have excellent communication and interpersonal skills
* Be highly organised with strong attention to detail
* Be confident using booking systems and Microsoft Office
* Thrives in a fast-paced environment
What We're Looking For
* Have a passion for delivering exceptional guest experiences
* Have a positive, proactive, and solutions-focused mindset
* Have excellent leadership potential with a collaborative approach
* Have flexibility and adaptability
Why Join Barons Eden?
At Barons Eden, we are committed to creating exceptional experiences for our guests and an inspiring environment for our team. This is a fantastic opportunity to grow your career within a luxury hospitality group that values excellence, innovation, and people.
Additional Information
* 40 hours per week
* Working 5 days out of 7 per week
* Shifts: Earlies, mid and late shifts required
* Working 1 weekend in 3
* Please note that we are unable to offer visa sponsorship for this role. Applicants must have the legal right to work in the UK
What We Offer
* Competitive salary
* Complimentary Spa Day on work anniversaries at any of our company spas
* Coffee, tea and snacks from our kitchen
* Access to the Employee Assistance Program
* 30% discount on overnight stays and spa days
* Discounts on food, drink and retail across our venues
* Pension scheme
* Free Parking
* Refer-a-Friend scheme
* Excellent Induction and training programme
* Perkbox Online benefits and discounts
* On-line Doctor support (appointments/prescriptions)
* A fun, supportive and inclusive work environment with loads of development opportunities
People say you can't choose your family, well we choose you to be part of ours!