EU Road Freight Operator - Basildon - Up to £30,000
Our client, who are a known Freight Forwarder are seeking a motivated and reliable Freight Forwarder to join their Freight Forwarding team based out of Basildon. You will play a key role in supporting the Customer Services & Freight Forwarding Manager in ensuring seamless operations and exceptional customer service. This is an excellent opportunity for an individual with a passion for logistics and customer service to contribute to the company's growth.
Location: Basildon Office
Working Hours: Monday - Friday - 08:30 - 17:30
Salary: £27,000 - £30,000 per annum (dependent on experience)
Key Responsibilities:
Support the Head of Customer Services in aligning departmental operations with the company's vision of increased competitiveness and profitability.
Execute the department's strategy for excellent customer service and business development.
Accurately record customer bookings in the operations system.
Maintain effective communication with sales teams, report new leads, and manage shipment handovers.
Create and update Standard Operating Procedures (SOPs) for the department.
Drive workflow efficiency improvements in collaboration with the line manager.
Manage key accounts and ensure timely response to general enquiries.
Follow up on client feedback and enquiries to ensure satisfaction.
Handle customer complaints in line with SOPs and within agreed timelines.
Support Credit Control by assisting with the collection of overdue payments.
Conduct due diligence checks for all new customers.
Uphold high standards of personal conduct, health & safety, and professionalism; promote adherence to company policies.
Represent the company professionally at all times.
Manage relationships with clients and subcontractors in line with company procedures.
Ensure compliance with internal policies and legal guidelines for all financial transactions.
Ensure all bookings (international, national, cross-trade) are accurately recorded in the operations system.
Provide timely and cost-effective customer quotations.
Confirm customer quotations by phone within 30 minutes.
Book consignments with third-party contractors and origin offices.
Manage delivery bookings and liaise with customers and suppliers.
Build and maintain strong customer relationships.
Manage invoicing and associated administrative tasks.
Skills, Experience & Competencies:
Strong knowledge of road freight market rates and quoting processes for a UK based forwarder.
No restrictions to working in the UK. Must have right to work
Ability to manage own workload and work effectively within a team.
Proficient in Microsoft Office applications, particularly Excel.
Excellent verbal and written communication skills.
Experience in Excel reporting and general administration.
Solid understanding of logistics operations and procedures.
Confident working both independently and collaboratively.
Strong analytical skills with attention to detail.WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.
WR is acting as an Employment Agency in relation to this vacancy