Account manager / senior account manager

People-Centric HR Leader | Driving Inclusive Culture, Engagement & Growth | CIPD L5 | Culture & DEI Advocate

📍 Hybrid – 3 days onsite in Christchurch, WFH Wednesdays & Fridays

📧 Apply via CV to: dawn.lewis@chs.agency

About the role: We’re looking for a talented Account Manager or Senior Account Manager to join the Client Services Team at our Island in Christchurch. You’ll work with some of the UK’s most-loved brands, leading the delivery of campaigns that go Beyond Expectation. As the key contact for your clients, you’ll collaborate with our Creative and Strategy teams, run multiple integrated projects, and mentor junior team members—driving excellence from briefing to delivery. This is a hybrid role.

About you: You’re an experienced account handler with a marketing or advertising (or similar) background, with at least 4 years’ experience managing multi‑channel campaigns. You know how to lead—not just support—projects. You’ve briefed creative teams, owned budgets, run timelines, and built strong, strategic relationships with clients. You love clarity, process, and momentum—and you bring energy, warmth, and a can‑do attitude into every interaction.

❗ Please note: You must have proven experience leading client accounts and managing creative/marketing projects from start to finish. If your background is internal marketing or sales without account management ownership, this isn’t the right role.

Key responsibilities include:

* Day‑to‑day management of one or more accounts and all projects within them
* Turning client briefs into smart, actionable creative briefs
* Running project budgets, timelines, resource planning, and proofing
* Presenting creative work and confidently leading client meetings
* Line managing and mentoring junior team members
* Contributing to outreach and marketing initiatives
* Tracking key metrics and identifying upsell opportunities
* Ensuring everything we deliver is on time, on budget, and to the highest standard

What we’re looking for:

* 4+ years in an agency‑side client services role (SAM or similar)
* Confident managing digital, print, social, marketing, and email campaigns
* Skilled at writing creative briefs and managing multi‑functional teams
* High attention to detail and strong proofing skills
* Proactive, solution‑focused mindset with strong initiative
* Experience mentoring or line‑managing junior team members
* Ability to think both strategically and tactically
* Strong IT skills and familiarity with standard industry tools

What we offer:

* 🎁 Flexible benefits (retail, gym, cinema, travel discounts & more)
* 🐝 A stunning island studio with bees, wildflower meadows & fresh air
* 🤝 A warm, inclusive team culture where ideas and individuals thrive

How to apply: If you’re ready to bring your energy, skill, and leadership to CHS—and help us continue delivering work that goes Beyond Expectation—we’d love to hear from you.

📧 Please send your CV to: dawn.lewis@chs.agency

🌐 Learn more about us: www.chs.agency

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