Restaurant Team Leader
"Hospitality expert, padel tennis enthusiast"
You bring your expertise, enthusiasms, and curiosities; and well provide you with a space to play.
Full Time Permanent Contract
£35,000/annum
Onsite Role
Based at Mad Swans in the Mendips (Bristol)
Mad Swans is looking for a full-time Restaurant Team Leader to join our budding team. Youll be the first person to step into these shoes and shape this brand-new role based at our first site: Mad Swans in the Mendips.
Mad Swans in the Mendips is located in Farrington Gurney near to Bristol & Bath.
Full Address: Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.
What we do
We are experts in our field, committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature.
This summer, were opening our first countryside hangout for mavericks. The unruly. The friendship groups you wish you were in. The families you want to hang out with. For evenings that go on forever. And weekends that become folklore. Come for a good time. Come for a long time. Come for a breath of fresh air. Whoever you are. Come as you are.
Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend. Were all about great food, which is why weve teamed up with experts in their field to create two distinct dining experiences and endless ways to enjoy them. The Potting Shed proudly boasts a menu of refreshing takes on Brasserie classics while, in The Hangout, the focus is on shareable plates with no compromise on flavour. But wherever guests find themselves, from course to court, the meadow to the orchard, theyre never far from a plate of something delicious to satisfy any craving. And, for evenings that go on forever, an Eco Cabin for the night is only a starlit walk through the wilderness away.
What we can do for you
We understand that theres more to life than work, which is why our roles are designed to allow exploration, from long-time passions to brand-new intrigues.
We believe that to be interested is to be interesting that means industry-leading training within and outside of your specified job role. If you have a question, we want to provide you with the tools to answer it. As we make our start in the world, our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest, in the pursuit of a broader, richer perspective.
And out of hours, our guests playground is yours too. Enjoy the wide variety of green spaces, and the games they host, at an exclusive rate. Youll have the opportunity to get involved in all things Mad Swans, from padel lessons to cocktail workshops, after all, we want you to be as excited by our product as we are.
What there is to it
As this is a brand-new role for a new opening, youll step into a key position within a vibrant restaurant team leading by example, delivering excellent service, and setting the tone for smooth, welcoming dining experiences from day one.
The key duties and responsibilities of this role will include:
Working closely with the Assistant General Manager to oversee and run the Restaurant
Covering the Bar Team Leader as and when required
Delivering an amazing guest experience
Proactively upselling within the Restaurant and Bar and maximising sales revenue
Promoting our Mad Swans Loyalty Programme
Assisting with guest enquiries and act as a key point of contact for guests interested in booking any overnight accommodation, tables in the restaurant or any sports activities
Ensuring the Restaurant and Bar is clean, tidy and well-presented at all times
Working closely with the team and being very hands on during operational hours
Taking accurate food and beverage orders, answering questions about the menu, and making recommendations
Informing guests about potential allergens and dietary restrictions
Ensuring prompt and courteous service of food and beverages, maintaining consistent high standards of quality and presentation
Assisting in clearing and resetting tables quickly and efficiently
Ensuring the dining areas remain clean and tidy before, during and after service
Ensuring all service stations are ready for service and maintained throughout service with napkins, cutlery, and glassware
Line managing and supervising the Restaurant Front of House Team Members
Leading by example and motivating the Restaurant Front of House Team to deliver a high level of guest service
Assist and support the Assistant General Manager with recruitment, new starter on-boarding and training
Supporting the Assistant General Manager by preparing rotas and working schedules for the Restaurant
Handling guest complaints and feedback, ensuring any issues are resolved promptly to ensure guests have a positive experience.
Providing friendly, efficient and professional service to all customers, anticipating their needs and helping when necessary
This is a full-time permanent position and will work any five days out of seven. The salary for this role is circa £35,000/annum.
Location this is an onsite role and will be located at Mad Swans in the Mendips, Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.
Working Hours shift times will vary throughout the week; however, the operational times will be from 7.00 am to 11.00 pm.
Working Days this role will work any five days out of seven and will involve working on weekends on a regular basis. Working hours will vary in line with the operating calendar and needs of the business.
Who were looking for
We are looking for a Restaurant Team Leader who is:
Experienced or has previous experience in a Restaurant Team Leader role
Passionate about delivering a high level of guest service
Experienced in dealing with guests
Excited about being part of a new concept, new brand and new opening
Happy to be hands-on and assist with the day-to-day duties as part of a small team
Flexible in terms of covering the Bar Team Leader when they are not working
An excellent communicator
Confident, outgoing and well-presented
Self-driven and highly motivated
Happy and able to work both independently and as part of a team
Proactive and positive by nature
Solutions driven
Comfortable working in a very fast paced environment
Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.
What is in it for you
Tips & Service Charge
Free Parking
Free Employee Meal whilst on shift
Wage Stream access your pay for hours worked before pay day
Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop
Reward & Recognition Initiatives
Team Social & Well-being Activities & Events
Employee Referral Scheme Bonus
Mad Swans Water Bottle
Mad Swans Hoodie
Plant your own tree at Mad Swans
How to Apply
If you believe you have what it takes to come on-board and would like to be part of something new and exciting, we would love to hear from you. Please simply apply by hitting the apply button.
Recruitment Agencies
We are not working with any recruitment agencies at this time. As such, we do not accept any speculative CVs and/or candidate profiles and are, therefore, unable to consider these.
AMRT1_UKCT