Location: Sutton Salary: Competitive Hours: Full Time Benefits: Competitive salary 28 days paid holiday (including bank holidays) Pension scheme Ongoing training and professional development opportunities Supportive and friendly team environment Opportunities for career progression within the company Paid mileage or travel allowance (if applicable) Employee recognition and reward schemes Access to employee wellbeing support Staff events and team-building activities Referral bonus scheme About the Role: We are seeking a compassionate, organised, and proactive Care Coordinator to join our dedicated team. In this vital role, you will be responsible for managing and coordinating high-quality care services to ensure our customers receive person-centred support that promotes independence, dignity, and well-being. This is an office based job in Sutton, Surrey. Key Responsibilities: Coordinate and schedule care visits in line with customer care plans, ensuring continuity and consistency of care. Act as the main point of contact for care staff and customers regarding rota changes, customer updates, and day-to-day support. Liaise closely with care workers, customers, families, and other professionals to ensure smooth delivery of services. Monitor and review care plans, conducting regular quality assurance visits and spot checks. Support with the recruitment, onboarding, and training of care staff. Participate in the on-call rota to provide out-of-hours support as needed. Maintain accurate records and ensure compliance with CQC regulations and company policies. About You: Previous experience in a care coordination or scheduling role, ideally within domiciliary care or a similar environment Excellent organisational and time management skills. Strong communication and interpersonal abilities. A genuine passion for delivering high-quality care. Proficiency in using care management systems and Microsoft Office. Ability to work under pressure and adapt to a fast-paced environment. What We Offer: A supportive and friendly team environment. Opportunities for training, development, and career progression. Competitive salary and benefits package. Rewarding work where you can make a real difference in people’s lives. profile picture care lines tagline