Location: Birmingham
Hours: Up to 36 hours per week (Shift pattern: 07:00–15:00 / 14:00–22:00, up to 5 days out of 7)
Contract: Temporary – Ongoing
Salary: £13.68 per hour
About the Role
We are seeking a highly professional, friendly, and customer-focused Customer Service Advisor to support day-to-day reception operations, maintenance coordination, administrative tasks, and community engagement.
This role is ideal for someone who thrives in a fast-paced, customer-facing environment, enjoys problem-solving, and takes pride in delivering high-quality service.
Main Responsibilities
Provide a warm, first-class welcome to all visitors at reception.
Handle face-to-face enquiries, telephone calls, and emails professionally and efficiently.
Manage and respond to customer complaints discreetly and empathetically, escalating issues where required.
Provide full administrative support, including allocations, check-ins, data entry, and report generation.
Maintain accurate records on internal database systems and ensure effective communication across the residence.
Log and follow up on maintenance requests to ensure the timely completion of repairs and statutory checks.
Complete daily handovers and assign tasks to Customer Service Assistants when required.
Requirements
Experience delivering frontline reception services in a hotel, accommodation, or high-quality customer service environment.
Previous experience supporting a diverse customer base, including international visitors.
Experience managing enquiries across multiple communication channels (in person, phone, and email).
Willingness to work shifts across a 7-day rota.
If you are interested, please apply or get in touch with Gabriele Strazdauskaite on (phone number removed) or via email at (url removed)