Head of Credit Control - FTC
Contract position (6 – 9 months)
Office-based
Reporting to CFO
Description
Our Credit Control team is vital to the smooth running of our business operations. We're currently looking for an Insurance Credit Control professional to join us for either a 6 – 9 month period while we work through a project delivery. Together with other like minded professionals, you will drive continuous improvement in team results by creating a thriving collaborative environment. This role offers a rare but fantastic opportunity to support the Finance Operations Team and obtain a real breadth of experience in a highly profitable fast-growing environment.
Purpose of the Role
The Head of Credit Control will lead Tedaisy's credit control function, ensuring the effective management of customer credit risk, timely collections, and robust debtor ledger control. This is a hands-on role, responsible for shaping credit policy, driving process improvements, and supporting business growth by optimising working capital.
Key Responsibilities
* Lead and manage the credit control team, ensuring high performance, motivation, and professional development.
* Develop and implement effective credit policies and procedures aligned with business objectives.
* Ensure timely collection of outstanding debts and proactively manage overdue accounts.
* Work closely with the sales and customer service teams to balance commercial growth with prudent risk management.
* Monitor and report on debtor days, cashflow, and credit risk exposure to senior management.
* Negotiate payment plans and settlements with customers when necessary.
* Ensure compliance with legal, regulatory, and company standards in all credit control activities.
* Drive continuous improvement through automation, systems enhancements, and process efficiency.
* Act as the escalation point for complex or sensitive customer credit issues.
Key Skills & Experience
* Proven experience leading a credit control function, ideally in a fast-paced SME or mid-market business.
* Strong leadership and people management skills.
* Excellent negotiation and communication skills, with the ability to build effective internal and external relationships.
* Solid knowledge of credit risk assessment, debt recovery processes, and relevant legislation.
* Commercial acumen with a strong grasp of financial reporting and KPIs.
* Experience with credit control systems/ERP and advanced Excel skills.
* Ability to balance strategic thinking with a hands-on approach.
Personal Attributes
* Resilient, results-driven, and proactive.
* High attention to detail with strong analytical skills.
* Ability to influence at all levels of the business.
* Team-oriented with a collaborative leadership style.
What We Offer
* 23 days holiday per year (increasing with length of service)
* Your birthday off (paid)
* Full study support package (tuition, exam fees, study leave).
* 4 x salary life assurance
* Company pension
* Healthcare including 24/7 GP advise & mental health helpline
* Discounts at hundreds of brands you know and love
* Employee assistance programme
* Discretionary lunch provided to assist with cost of living
Company Overview
Tedaisy Insurance Group, a leading UK InsureTech, consisting of Tedaisy Underwriting Limited, Tedaisy Insurance Brokers Limited, Tedaisy Claims Limited and Tedaisy Technologies Limited, provides a full suite of online insurance solutions for pet and travel markets. Together, we bring value to every element of the insurance chain. We use data and automation to deliver market leading products with a superior customer experience, whilst maintaining competitive and fair pricing.