Annual wage £13,000.00 £13,000 - £16,000 Per Annum Working week Monday to Friday. Shifts to be confirmed. Total hours per week: 37.5 Expected duration 18 Months Possible start date 06 May 2024 Date posted 02 Apr 2024 Apprenticeship level Advanced Level 3 (A level) Reference number VAC1000241439 Positions 1 available What you will do in your working day Provide technical support to customers/integration partners as required Use company tools for the logging of support tickets and project management Install, deploy, test and upgrade Advancis applications Provide technical assistance to Advancis team members for sales meetings, conferences, and exhibitions Interact globally with co-workers, suppliers, and customers Work alongside the engineering team to continuously improve software design and solutions, to fit customer requirements The training you will be getting Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace. Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to: Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage. Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components Prioritise systems support tasks and monitor and maintaining system performance Maintain regulatory, legal and professional standards Support the information systems needs for your business What to expect at the end of your apprenticeship The role offers a permanent role upon completion of the apprenticeship depending on performance Requirements and prospects Desired skills and personal qualities Communication skills, Organisation skills, Team working, Desire to learn new skills, Time management skills, Enthusiastic Qualifications GCSE or equivalent 5 GCSE's including English and Maths (Grade A-C/9-4 or equivalent) Essential Things to consider UK citizen, resident, or valid work permit.