This role is for a proactive and highly organised Field Support Engineer responsible for delivering high-quality IT support and logistics within an allocated hub-and-spoke operational model. The position requires frequent travel (approximately 90% of the time) within the area to manage and distribute end-user devices and peripherals.
We have multiple locations for this role - please refer to bottom of advert.
Mandatory Requirement
Security Check (SC) Clearance is essential and must be held to be considered for this role.
Key Responsibilities
Service Delivery & Incident Management:
Proactively manage the ticket queue assigned to the Hub and its surrounding "Spokes" (remote locations).
Ensure all tickets are appropriately updated and managed to maintain contractual Service Level Agreements (SLAs).
Logistics & Asset Management:
Manage Hub stock, performing accurate asset management by scanning items in and out of locations as per contract requirements.
Effectively manage the disposal process for equipment handled through the Hub.
Execute locker replenishments at remote sites when necessary.
Technical Support & Repair:
Triage and perform hardware repairs on equipment that is still under warranty.
Liaise directly with vendors to coordinate parts procurement and equipment returns.
Process Adherence & Improvement:
Strictly follow all agreed processes and procedures, including those set by the Authority (site regulations) and internal company guidelines.
Proactively highlight potential service issues or suggest service improvements to the Team Leader.
Required Skills & Experience
Security Clearance: Current and valid SC Clearance is mandatory.
Customer Focus: Excellent customer-facing skills with a positive 'can-do' attitude and a commitment to service excellence.
Mobility: Must hold a Manual Driving Licence due to the extensive travel required (c. 90% of the role).
Desirable (Non-Essential): Knowledge or experience using the ServiceNow platform for ticket management.
We have multiple locations available for these roles including: Lincoln, Carterton, Aldershot and High Wycombe
People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.