Field Service Engineer – Edinburgh
Company: Virgin Media O2
Location: Edinburgh, Scotland, United Kingdom
You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day you could be installing cutting‑edge broadband in a customer’s home; the next you’re troubleshooting an issue and helping someone get back online. You’ll enjoy the freedom of working outside and experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
What You’ll Do
* Install and maintain broadband, TV, and phone services to customers' homes.
* Quickly resolve technical issues, ensuring customers stay connected to what matters most.
* Provide exceptional service that leaves every customer satisfied and smiling.
* Work independently with the backing of a supportive team, always there to help you deliver your best.
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The Must Haves
* A UK manual driving licence.
* Confidence working at heights and outdoors in all weather conditions.
* To live in one of the specified postcodes above (EH4–EH14).
Skills
* A problem‑solving mindset and a passion for helping customers.
* A methodical, organised approach to work.
* The ability to be composed and adapt to any situation.
What’s in it for you
* Starting salary of £29,000 to a potential of £36,200 through on‑target earnings (£4,700 overtime + £2,500 commission).
* Private medical cover through BUPA, a healthcare plan, and critical illness insurance.
* Market‑leading maternity, paternity, neonatal, and carers leave policies.
* 25 days of annual leave, UK bank holidays and your birthday off; option to buy/sell up to 5 extra days.
* A 4‑day working week – 37.5 hours across just 4 days (Monday to Saturday) with shifts 7.5–10 hours.
* Up to 10% employer pension contributions and life insurance.
Next steps
* Complete our quick online application and video assessment.
* If successful, chat with one of our recruiters to learn more.
* Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know.
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