Job Description
German Customer Service Representative - (Hybrid, mostly remote)
Location: Cambridge (Remote and 1 x per month in the Office)
Client Profile:
Multilingual is proud to announce that we are searching for a German-speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full-time and permanent basis.
Key Purpose
The representative will handle inbound and outbound calls daily to ensure top-quality service for existing and new customers. You will add value to each customer interaction and possess strong product knowledge.
Key Responsibilities:
1. Answer calls from existing and new customers
2. Proactively address all queries related to the business
3. Take orders and bookings via external and internal calls
4. Manage email queries
5. Maintain a professional approach and build rapport with customers
6. Demonstrate extensive knowledge of all product ranges
7. Handle calls from B2B and B2C clients
Personal Specification
The successful candidate will have:
1. Previous experience in a similar role (not essential)
2. Customer service experience (not essential)
3. A self-motivated, ‘can-do’ attitude
4. Attention to detail and excellent communication skills
5. Fluency in German
6. Computer literacy
7. A passion for delivering high-quality service to customers
Shift Options:
Shift 1 - 5-week rotation (Late Sat) - £26,575
* Week 1: Mon-Fri, 07:00 – 15:15
* Week 2: Mon-Tue-Wed-Thu, 07:30 – 15:45, Sat 11:45 – 20:00
* Week 3: Mon-Fri, 11:00 – 19:15
* Week 4: Mon-Tue-Wed-Thu, 08:00 – 16:15, Sat 09:45 – 18:00
* Week 5: Mon-Fri, 11:45 – 20:00
Shift 2 - 5-week rotation (Standard) - £26,500
* Week 1: Mon-Fri, 07:00 – 15:15 UK Time
* Week 2: Mon- Tue- Wed- Thu- Sat, 07:30 – 15:45 UK Time
* Week 3: Mon-Fri, 11:00 – 19:15 UK Time
* Week 4: Mon- Tue- Wed- Thu- Sat, 08:00 – 16:15 UK Time
* Week 5: Mon-Fri, 11:45 – 20:00 UK Time
Additional Benefits:
* Contributory pension scheme up to 6%
* Option to buy and sell holiday entitlement
* Gym membership discounts
* Contributory hospital and health cash plan
* Cycle2Work scheme
* Eye care vouchers
* Free monthly nutritional and personal care products
* Life assurance
* Discounts at leading brands and retailers
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