A leading contact centre solutions provider in Colchester is seeking an experienced Contact Centre Manager. In this role, you will have full operational responsibility, shaping strategy and ensuring efficient operations. Responsibilities include leading Team Leaders, delivering on performance KPIs, and ensuring compliance with regulatory standards. The ideal candidate should have a strong background in contact centres, proven leadership skills, and a customer-focused mindset. This position promotes a hybrid working model, enhancing work-life balance. #J-18808-Ljbffr