Job Title: Resident Services Assistant Location: South East England (Ipswich/Norwich) Contract Type: Permanent, Full-Time Reports To: Resident Services Manager Direct Reports: None Company Overview O casa Homes is not your t ypical property management company - we're redefining how residential properties are managed in the UK. Established to oversee a private investment fund's residential portfolio, we focus on delivering exceptional experiences to residents living in our high-quality, yet affordable homes. Role Summary The Resident Services Assistant plays a vital role in supporting the day-to-day operations of our communities. This customer-focused position involves conducting property viewings, performing regular building inspections, and enhancing resident satisfaction through community engagement and events. Key Responsibilities Conduct property viewings for prospective residents, working towards individual and team occupancy targets. Provide feedback on viewings, including property condition and pricing insights, to the Head of Communities and Mobilisation. Perform routine inspections across the portfolio to ensure safety, cleanliness, and presentation standards are met. Manage key audits and ensure secure, organized storage of all keys. Liaise with the maintenance helpdesk to coordinate repairs, ensuring timely communication with residents and quality assurance through inspections. Escalate community concerns to relevant departments or management as needed. Build strong relationships with residents, embodying Ocasa’s values in all interactions. Organize and deliver approved community events that enhance the resident experience while staying within budget. Assist with the mobilisation of new properties within the portfolio. Follow all operational policies, procedures, and compliance standards. Support leasing and brand standards through regular checks and reporting. Coordinate open days and property tours, independently or with external support. Facilitate third-party access and assist with consultation events when required. Provide administrative and project support to the Head of Communities and Mobilisation and other senior leaders. Offer coverage across other sites during peak periods or staff absences. Supporting central services, such as lettings, when required. Support other clusters in scenarios of absence of annual leave. Experience & Qualifications Previous experience in a customer-facing role within residential property, hospitality, or office space sectors. Understanding of health and safety responsibilities within residential property management. Proven ability to work in a target-driven environment. Proficient in Microsoft Office and comfortable using multiple business systems. Strong interpersonal and communication skills, with the ability to build rapport quickly. Highly organized with excellent administrative skills and attention to detail. A genuine passion for delivering outstanding customer service. Company Benefits Enhanced Pension 25 days annual leave, plus UK bank holidays Your birthday off Time off to move home Life assurance Group Income Protection Private healthcare via Bupa (taxable benefit) Commitment to your learning and development Employee wellness resources and events Employee Assistance Programme Regular team building events Our Values We have built a business to be proud of and our values are key to our ongoing growth. As well as showcasing your relevant skills and experience, we would like candidates who are interested in joining us to demonstrate how they incorporate our values in their ways of working. Considered We recognise our responsibility to act with a considered approach. It is through careful consideration that we achieve the best outcomes for ourselves and others. Principled We believe in doing the right thing, and we hold our principles closely in everything that we do. Empathetic Empathy is key to creating a culture that’s open, supportive, and kind. Whether it’s working with colleagues, residents, or external parties, we treat everyone with empathy. Knowledgeable We hold ourselves to a high standard, every member of the Ocasa team is an expert at what they do. Additional Information Work patterns: Shifts will range from 8:00-18:00, with 5 out of 7 days being worked, with at least 1 Saturday per month. Regular travel is required across the portfolio, travel expenses can be reimbursed in line with the expenses policy. Travel may include overnight stays. A valid UK driving license is required for this role. The successful candidate must, by the start of the employment, have permission to work in the UK. We require all candidates that have been offered employment with us to complete a background check that will include eligibility to work in UK, employment referencing, DBS check, and depending on the role, further checks may need to be conducted. We know that to be truly innovative, we need to have a diverse team. That is why Ocasa Homes is committed to creating an inclusive environment and is proud to be an equal opportunities employer. We will make reasonable adjustments to our recruitment process to ensure that you have the best chance of success. Please contact our People team to discuss how we can support you: recruitment@ocasahomes.co.uk