SCUK Customer Service AdvisorCountry: United Kingdom
Santander Consumer Finance (SCUK) are looking for passionate Customer Service Advisors to join our busy Contact Centre team in Redhill, Surrey. This is a hybrid position, where you will be required to attend the office full time for the first months (fully remote workers will not be considered).
In this rewarding role you will be absolutely customer obsessed, and a strong team player with a collaborative approach to ensure the customer is always at the heart of everything you do. You will be driven to identify opportunities to improve the service we offer and be able to make decisions with a true desire to ensure an exceptional customer experience every time.
Day-to-day, you’ll:
1. Answer a high volume of calls and interacting with customers over live chat and email
2. Deal with our customers day-to-day needs, complex queries and aim to provide resolution on that first call
3. Investigate customer queries, raising with relevant parties and escalating where needed
4. Ensure service and customer demand is met to a high standard and within an agreed turn-around time (SLA)
5. Liaise closely with other teams to advocate on behalf of customers
6. Be empathetic to customers personal circumstances to understand their requirements and provide personalised solutions where possible
7. Be a digital communications expert, assisting customers digitally using their own device
What will make you stand out?
8. Excellent customer service experience
9. Self-motivated and upbeat with the necessary aim to achieve agreed objectives and engage with career and personal development offerings to drive your career
10. Passion and dedication to deliver fantastic service and get the best outcome every time
11. Excellent communication skills with the ability to work effectively as part of a team
12. Ability to maintain high levels of accuracy whilst working to tight timeframes
Things you need to know:
The department operates between the hours of am and pm and you will be required to work across the below shift pattern:
13. Week – :-: (-hour unpaid break) & Saturday :-:
14. Week – :-: (-hour unpaid break)
15. Week – :-: (-hour unpaid break)
16. Week – :-: (-hour unpaid break)
17. Week – :-: (-hour unpaid break)
18. Week – :-: (-hour unpaid break)
These hours equate to an average of a -hour week, across a -week period. Please note there is also a requirement to work bank holidays per year
We have a range of benefits available which include:
19. Competitive salary of £, per annum
20. days holiday per annum, plus bank holidays
21. Annual bonus based on personal and company performance
22. £ flexible benefit allowance
23. Generous pension contributions
24. Employee assistance programme
25. Sharesave scheme
26. Gym passes at a reduced rate for, gyms, leisure centres etc
27. Local retail and high street brands discounts
Location & Training:
28. Full training for this role will be provided on site at our Redhill office for the first months. After this time, hybrid working will be available (with a minimum of days a week in the office) as per the line managers discretion and dependant on the individuals work performance
29. Please note we have dedicated trainers that look after training for our Customer Service Advisor's, and the next start dates we have planned for are the th July, th August and th October
Inclusion:
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
Should you want to be considered for part time hours, please let us know and we can assess your requirements.
What are the next steps:
If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.