The main purpose of the role is to support the casework of Jess Brown-Fuller MP by providing information, advice and support to constituents on a variety of issues through liaison with government agencies, the voluntary sector and others to resolve matters.,
* Assist surgeries and other meetings and follow up as appropriate
* Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
* Deal with large numbers of standard queries, as well as assisting on more complex cases from members of public by phone, email, social media or face to face. Ongoing communication may be required
* Draft bespoke responses to constituents and create templates for regular issues
* Ensure records are kept and information managed confidentially in line with data protection legislation
* Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in line with the MPs aims and objectives
* Gather relevant information to assist with resolving cases
* Log all cases, monitor progress and ensure all identified actions are taken
* Be a supportive team member, assisting in any other tasks that might be needed.
* There may be a requirement for the role holder to work outside of the normal working hours and travel occasionally.
Caseworkers play an important role in an MP's office, supporting the MP to ensure that constituents' concerns are heard and actioned. This role is full time (37.5 hours per week), hybrid and flexible working arrangements are available for the right candidate, but you must be local and be able to regularly attend the office.
You will be responsible for managing a large caseload ensuring actions are taken and constituents are kept informed throughout. The ideal candidate would have previous experience working in a similar role, interacting with the public and advocating on their behalf. The successful candidate will be an effective and empathetic communicator, both in writing and in person, and have a passion for helping the residents of Chichester. You must have a valid UK driving licence and access to a vehicle.
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