Who we are
We are NHS Resolution, an arm’s length body operating under the Department of Health and Social Care. At our core, we specialise in claims management, dispute resolution, and knowledge sharing within the NHS. Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care.
Our Claims directorate is responsible for managing a total of ten indemnity schemes covering clinical and non-clinical legal liabilities of NHS organisations in England and independent sector providers of care to NHS patients.
The opportunity
The NHS Resolution Claims Management function has entered the next phase of its transformation and expansion, with a vision to create a single, integrated claims service supported by an efficient organisational structure. This structure is designed to reduce duplication, improve consistency, and enable teams to further develop their skills.
To support this, the Claims Support Service was established to streamline and enhance the claimshandling process. Our Claims Assistants take responsibility for the processdriven and administrative tasks that occur throughout the life cycle of a claim. By transferring these activities to a dedicated team, our Case Managers are able to focus on progressing claims to a timely and satisfactory resolution. This shift has also led to improved data accuracy, fewer delays, and more efficient workflows.
We are now seeking Claims Assistants to join the Claims Support Service, working alongside regional teams to provide highquality administrative support in the management of claims.
An effective administrative function, delivered by skilled and motivated Claims Assistants, is essential to the successful delivery of NHS Resolution’s strategy and to achieving excellence in our services.
This role offers flexible working with a possibility to work on a hybrid or homeworking basis from our Leeds offices.
What you'll be doing
* Diary management
* Sending/receiving/reviewing correspondence from variety of stakeholders
* Responding to emails and in person enquiries
* Using claims management system
* Email/shared mailbox responsibility and management
What we are looking for:
* Excellent oral and written communication skills
* Confidence in making enquiries via phone and email.
* Ability to work collaboratively in a team.
* Ability to work in an environment exposed to sensitive information and maintain confidentiality.
* Intermediate IT proficiency in a range of Microsoft products and experience of using bespoke databases.
* Excellent attention to detail
* Ability to manage and take responsibility for tasks, not simply complete them
What we offer in return:
* Competitive salary and benefits package.
* Opportunities for career growth and development.
* Collaborative and innovative work environment.
* Work in a progressive environment towards data-driven strategies.
* A commitment to diversity, equality, and inclusion.
* Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
* Commitment to support individuals in having a work and life balance, offering flexible working arrangements.
When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.
* 24 hours employee assistance programme from Health Assured (EAP)
* Eye care vouchers for SpecSavers.
* Health service discounts.
* Blue Light card, a discount service for the emergency services and the NHS.
* Cycle to work scheme.
* Season ticket loan scheme.
At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.
Additional Information
Please submit a CV outlining your work history and key responsibilities, along with a supporting statement of no more than one A4 page explaining what you will bring to the role and how you meet the essential criteria, including your background, experience and career achievements.
Closing date: 01 February 2026
The anticipated start date is Monday, 6 April 2026. To ensure successful completion of the role's essential training, annual leave will not be permitted during the first eight weeks.
If you use AI to assist with any part of your application, please clearly indicate where it was used.
We reserve the right to close the advertisement early, should we receive sufficient applications.
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.
Please note: if you have applied for a Claims Assistant role with NHS Resolution in the last 6 months and have not been successful at any stage of the selection process, your application may not be considered as part of this campaign.