Justice Benefit and Debt Advisor
Salary:£28,755.41 Location: Swindon and Chippenham Contract: Full time Permanent
Rebuilding your life whilst on probation is one of the toughest challenges a person can face. Financial difficulties can often create additional barriers to moving forward. But with the right support, it’s possible.
We’re looking for a Justice Benefit and Debt Advisor — someone with a rare mix of practicality, compassion, organisation and flexibility. We understand that rehabilitation isn’t just about offering advice; it’s about pro‑actively supporting someone to break down their financial barriers enabling them to move forward.
This is a demanding role; youll be working in a challenging environment with people who have complex needs and who can be reluctant to engage. But when you help someone break the cycle and you see them take real steps forward, it’s a great feeling.
About the Role
Primarily based out of the probation office, you’ll provide information, advice and support to individuals helping them regain control over their finances.
This is a busy role, you’ll support multiple individuals at once, ensuring each person gets the focused support they need, while keeping meticulous records of every interaction to measure progress and ensure effective interventions.
You will be chasing responses from stakeholders, following up benefit applications and keeping across all aspects of money management for each person, it can be a juggling act but for those you are working with, this support is invaluable.
What Youll Be Doing
* Advice and Support: Cover budgeting, arranging payment plans, accessing and applying for benefits, supporting bank account opening and helping individuals gain an understanding of their finances.
* Working with external agencies: Such as local councils and charities, housing providers, utility providers and probation to provide practical support and guidance.
* Administration: Keep meticulous records of every interaction ensuring effective interventions at each appointment.
* Group & 121 Delivery: Deliver support in various settings, either through tailored support sessions or utilising set interventions and learning materials. Deliver workshops on financial literacy and money management alongside 121 interventions.
What Were Looking For
* Relationship Building: Connect with people at all levels, engaging with key stakeholders within Probation and building relationships with Service Users in a genuine and trust‑promoting way.
* Compassionate, non‑judgemental approach: Support vulnerable people who may have complex needs, mental health challenges or addiction.
* Organisation and time management: Handle a busy caseload and stay on top of detailed records by effectively planning and managing your own diary.
* Safeguarding awareness: Identify safeguarding risks and be fully supported following any challenging interventions.
* Flexibility: Be comfortable with change and able to think on your feet.
Whilst we welcome applications from those with lived experience, this role requires an enhanced DBS check and HMPPS EL1 vetting. Due to the time required to complete these checks, successful candidates will be offered a start date at least 6 weeks from the point of job offer. This should allow sufficient time for all necessary pre‑employment clearances to be obtained.
Benefits
* 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
* EAP Support programme available 24/7, including 6 free counselling sessions.
* Private medical insurance and life assurance.
* Up to 2 days of Community Giving (volunteering) each year.
* Eye care vouchers to help with glasses or eye care.
* Online shopping discounts.
* Cycle to Work scheme and travel season ticket loan.
* Long service awards to celebrate your commitment.
* Finance Education and Advice offering financial education and advice.
* The opportunity to purchase extra benefits like critical illness cover and dental insurance.
Our goal is to ensure you can showcase your skills and potential in a way that works for you. If you require any support or adjustments to the recruitment process, please let us know.
Apply Today
If you think you have what it takes, dont delay and apply today – we may shortlist and conduct interviews before the closing date and if we receive enough applications this role may close early.
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