Ted’s Guide to what the Deputy Manager does around here
Ted’s Mission Statement
Our Mission is to build a successful company through creating a leading lifestyle brand. We conduct ourselves efficiently and courteously, maintaining Ted’s high standards and integrity to satisfy our customers. We uphold our reputation by asking ourselves: ‘Would Ted do it that way?’
Role within Ted's Team
The Deputy Manager partners with the management team to meet KPIs and inspire the team. In the absence of the Location Manager, they manage the store, identify growth opportunities, and promote Ted’s ethos and strategy as an ambassador.
Main Responsibilities
People
* Partner with the Location Manager and management team
* Promote respect, team participation, and a positive work environment
* Commit to self-awareness and development
* Handle recruitment, onboarding, and training of staff
* Inspire team to deliver excellent customer service with passion
* Provide feedback on team performance
* Motivate and incentivize staff to excel
Product
* Maintain knowledge of current season products and stock details
* Implement merchandising, replenishment, and housekeeping standards
* Utilize commercial tools to optimize product presentation and performance
Commercial
* Ensure team demonstrates customer engagement principles (GOTFAT)
* Engage with Ted’s social media and understand local market trends
* Coach team to meet performance targets and foster customer connection
* Assist in managing store profit and loss
* Capture customer data effectively and analyze market insights
* Monitor competitors and market conditions
* Embrace digital initiatives to enhance sales and brand profile
Operations
* Ensure store administration and systems are followed
* Understand business systems like Teds Vault, AX, SharePoint
* Drive operational KPIs and manage costs
* Maintain health & safety, security, and loss prevention standards
Benefits
Enjoy benefits including 75% off Ted kit from day 1, seasonal free kit, store bonus schemes, healthcare plans, wellbeing support, and pension schemes.
Ted’s Core Competencies
* Customer satisfaction
* Initiative and growth mindset
* Open communication and honesty
* Positive team environment and collaboration
* Passion, motivation, and commitment
* Ownership and accountability
* High standards and efficiency
Ted Baker is an equal opportunities employer committed to diversity and inclusion. We do not tolerate discrimination or harassment.
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