Role Overview We are seeking a proactive, qualified lawyer to manage complex cases involving Authorised Push Payment (APP) fraud, liaise with banks, regulators, and the Financial Ombudsman Service (FOS), and deliver fair and timely outcomes for consumers. The successful candidate will take ownership of their caseload, provide high-quality legal advice, contribute to strategic decision-making, and help shape our innovative approach to financial justice. Key Responsibilities · Own and advance a caseload involving bank fraud and financial mis-selling complaints. · Provide legal advice and representation to clients, ensuring compliance with relevant legislation and regulatory frameworks. · Conduct detailed investigations, prepare robust legal arguments, and manage supporting documentation. · Submit and manage referrals via the Financial Ombudsman Service (FOS). · Negotiate redress with banks and regulators, with reference to statutory and common law principles. · Provide clear, empathetic, and professional client communication throughout the case lifecycle. · Maintain accurate records and prepare complete case files using case management systems. · Support business development and contribute strategic insights for continuous improvement within the department. Person Specification Essential · Qualified solicitor or barrister in England & Wales (with a current practicing certificate). · Significant experience handling bank fraud or financial services disputes, particularly APP fraud. · Strong understanding of the Financial Ombudsman Service and its referral/resolution processes. · Demonstrated ability to manage complex caseloads under tight deadlines. · Excellent written and verbal advocacy skills, with strong drafting ability. · High attention to detail and organisational capability. · Empathy and resilience when working with clients affected by financial crime. Desirable · Experience engaging with regulators such as the Payment Systems Regulator (PSR), Financial Ombudsman (FOS) or Financial Conduct Authority (FCA). · Knowledge of civil litigation procedure (e.g. claims in negligence, misrepresentation, breach of duty). · Familiarity with legal or case management systems and e-disclosure tools. · Previous experience working within the Financial Ombudsman Service, or in financial services litigation. · Interest in financial regulation, fintech, and consumer protection law.