Job Description
We’re creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers’ experience and create a best-in-class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before.
There are very few moments in our careers where we can feel the ground shifting beneath us, where we can sense that something bigger than we’ve known before is taking shape. We’re not just building a company. We’re going to build a culture, a legacy and a future to be proud of. This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience, in what it is a career-defining opportunity.
VodafoneThree Wholesale has entered a once-in-a-generation opportunity to redefine the UK connectivity market. Our newly merged business brings together the scale, innovation, network strength and market expertise of two industry leaders — creating the most advanced mobile network in the UK and unlocking bold new possibilities for our customers.
We’re building a brand-new Wholesale team to set and deliver an ambitious wholesale strategy that drives sustainable growth, launches new revenue streams, forges powerful partnerships and delivers on customer experience. These roles are at the forefront of shaping our market position and ensuring our network advantage translates into commercial success at a pivotal moment for the market and VodafoneThree.
The Roaming & Interconnect team are responsible for managing VodafoneThree’ s commercial relationship with third party operators and Group Roaming Services for Interconnect & Roaming services. The Roaming Commercial Manager will support the Senior Roaming Manager in driving VodafoneThree’ s Commercial Roaming strategy and delivering our Roaming & Visitor Detailed Budget (DB) combined with providing a seamless, high-quality roaming experience for our +30 million customers travelling abroad, whilst also delivering exceptional service to millions of inbound visitors on our networks.
The role will require the candidate to work collaboratively with key stakeholders across the business, (inc. Group Roaming functions, Finance, EBU, CBU, Regulatory, Billing) combined with understanding highly complex commercial and charging models, using available performance data to make informed decisions.
* Support the Senior Roaming Manager to ensure the DB and VodafoneThree Roaming strategy are successfully delivered for Roaming and Visitor
* Manage and track VodafoneThree’ s cost and revenue bases vs. the agreed Roaming & Visitor Plan
* Provide regular monitoring and reporting for all key KPIs and metrics
* Ensure that Roaming & Interconnect rates are tracked and communicated to relevant stakeholders across VodafoneThree
* Calculate and understand the values associated with Roaming Settlement Agreements.
* Facilitate commercial understanding of Roaming across the business, providing insight into Roaming trends, Market changes and customer usage behaviours
* Manage the commercial and operational relationships with third party vendors & internal teams
* Support Business units with their retail proposition changes or customer experience improvements
* Ensure that VodafoneThree complies with UK regulations and industry standards for Roaming, working with Regulatory team, Group functions and Billing Ops as appropriate to enable compliance.
* Assist the Senior Roaming Manager in defining future trading models and services to optimize long term business performance, e.g. NB-IOT, LTE-M, 5G SA Roaming, Props v Travel SIM
Qualifications
* Knowledge and experience in Roaming and Wholesale services and of regulatory requirements and industry standards
* Strong commercial acumen, with negotiation experience and ability to provide leadership.
* Numerate, with excellent excel and analytical skills, and experience of data analysis and modelling/forecasting
* Ability to recognise and evaluate potential commercial risk and identify appropriate mitigation strategies
* Comfortable working and developing relationships with a variety of teams and stakeholders within VodafoneThree.
Additional Information
Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
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