Role Summary and Purpose
Supports the day-to-day running of the S&D Central team by delivering operational governance, management information, and process discipline across strategic partner and revenue-related activities, including Additional Broker Remuneration. The role ensures standards are defined, embedded and monitored, with clear outputs, accurate reporting, and effective coordination across stakeholders.
Key Tasks and Responsibilities
* Prepare high-quality, well-presented and accurate meeting packs, including analysis and insight, to support engagements between Arch business representatives (typically Key Account Directors) and strategic partners.
* Maintain day-to-day operational control of governance standards within the team, with particular focus on Additional Broker Remuneration (ABR) arrangements: develop and maintain prescribed processes; communicate requirements to the wider business and support stakeholder adherence.
* Maintain governance documentation (format, content and storage) and ensure version control.
* Support S&D compliance with business and regulatory governance and practice standards by maintaining appropriate controls, monitoring adherence, escalating exceptions, and contributing to timely and accurate compliance reporting.
* Own scheduling and deadline management for key governance activities.
* Track account performance and support associated processes (e.g., ROI reviews, interim performance tracking, stakeholder summaries, and quarterly ABR accrual calculations).
* Collaborate with key stakeholders across the business (Finance, Accounts Payable and Branches) to ensure timely and accurate inputs/outputs.
* Ensure alignment and effective collaboration with Arch International (London) Strategic Accounts Management.
* Engage directly with partners on deal‑related matters, as appropriate.
* Submit and track payments in accordance with established procedures.
* Support general UKR and S&D compliance with prescribed governance standards; identify and address shortfalls constructively and effectively.
* Work with colleagues to continually strengthen, embed and monitor governance controls across the S&D function.
* Ensure S&D compliance with Contract Management best practice (ABR and otherwise) — confirm agreements are properly counter‑signed, stored appropriately, contractual periods are tracked, provide objective oversight of ongoing adherence, and support compliance reporting.
* Coordinate the monthly Sales Team meeting to ensure a positive and impactful return to the business—shape the agenda, prepare an effective slide deck, document actions and key decisions, and circulate outputs promptly.
* Drive continuous improvement within the S&D Central function by identifying opportunities, proposing solutions, and leading agreed changes through to implementation.
* Support the development and maintenance of a consistent, high-value performance tracking approach for the Business Development Manager team.
* Support key stakeholders in managing third‑party relationships that support the Arch UKR business (e.g., premium finance provider and Bcarm/ARM Plus), including operational effectiveness and governance.
* Support the governance framework for Premium Financing arrangements, including compliance, operational adherence to protocols, and financial performance tracking.
* Build alignment and ways of working with the Arch International Strategic S&D team to deliver synergies and consistent partner governance.
Skills / Competencies
* Highly organised, with strong planning and prioritisation skills.
* Builds and maintains a strong understanding of business operations and end-to-end impacts.
* Thinks beyond the immediate task to understand risk, controls, and stakeholder implications of processes and decisions.
* Strong attention to detail, with a focus on accuracy and quality.
* Able to take high-level requirements and translate them into clear, practical operational processes.
* Proactive—anticipates requirements and pressure points, identifies improvements, and works collaboratively to deliver solutions.
* Confident challenging existing ways of working and proposing better approaches, grounded in evidence and stakeholder needs.
* Strong stakeholder management—builds effective relationships, understands priorities and constraints, and improves outcomes through collaboration.
* Responsive and accessible; sets clear deadlines and delivers outputs on time.
* Advanced MS Office skills (Excel, PowerPoint and Word), with confidence producing polished materials.
* Clear and adaptable communicator; able to communicate assertively and influence others to achieve the desired outcome.
Qualifications
* Competent user of Microsoft Word, Excel and PowerPoint, with confidence producing accurate, well-presented packs and analysis.
* Minimum 5 years’ experience in the insurance industry, preferably within commercial lines.
* Proven experience working effectively with a wide range of stakeholders, managing competing priorities and delivering to deadlines.
* Desirable experience includes external relationship management, operating within governance frameworks, maintaining documentation and audit trails, and partnering with Finance / Accounts Payable on accruals, invoicing, MI and reconciliations.
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