Job Title: Optical/Sales Assistant
Location: Pop Specs Merry Hill
Employment Type: Full-time or Part-time (to include weekend working)
Department: Optics
Job Summary:
An opportunity is available for a friendly, detail-oriented, and organised Optical/Sales Assistant to join our team. The main focus will be on delivering outstanding customer service by giving top priority to providing a high level of care to our clientele. This role will require a combination of technical responsibilities and direct customer interaction to ensure the smooth and efficient operation of the store.
Key Responsibilities:
● Customer Interaction:
* Greeting customers with energy and enthusiasm
* Helping customers pick frames that suit their style and personality
* Advising on the best lens and frame options
● Administrative Duties:
* Maintain customer records, orders and transactions, ensuring accuracy and confidentiality.
* Process payments.
* Order and manage inventory of optical supplies, frames, and lenses.
* Supporting daily kiosk operations with a smile
● Technical Support:
* Calibrate and maintain optical equipment and instruments.
* Repair and adjust glasses as needed.
* Learning how to interpret prescriptions
* Glazing and fitting glasses (full training provided)
Qualifications:
● Experience:
* Previous experience in a customer-facing environment is preferred.
* Prior experience in optics is preferred, however we will provide training and will continue to help develop and expand your knowledge.
* Experience with optical equipment and software systems is beneficial.
● Skills:
* Excellent interpersonal and communication skills (both written and verbal), with a customer centric approach.
* Strong organisational skills with attention to detail.
* Ability to work efficiently in a fast-paced environment.
* Ability to operate both in a team and individually to achieve sales targets and contribute to a positive and welcoming store environment.
● Personal Attributes:
* Friendly and approachable personality.
* Enthusiastic to leave a positive long-lasting impression on customers.
* Team player with a positive attitude.
* Patient and empathetic, with a genuine interest in helping others.
* Professional appearance and conduct.
Benefits:
● Competitive salary
● Sales bonus
● Paid time off and holidays
● Pension scheme
● Employee discounts on eyewear
● Opportunities for professional development and training
PopSpecs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
*This job description outlines the primary responsibilities required for the Optical Assistant position and is not intended to be an exhaustive list of all duties or responsibilities associated with the job.
Job Types: Full-time, Part-time
Pay: £25,000.00-£28,000.00 per year
Work Location: In person