National Income Service Income Recovery Officer - 32301
We welcome applications from individuals of any age, gender or ethnic background. What matters most to us is that you want to make a real, positive, practical contribution to protecting the environment.
The National Income Service (NIS) sends over 100,000 invoices to customers and brings roughly £400 million of regulatory charges and fees income into the EA. It is the single point of contact for income with a focus on billing and debt activities across the organisation. Our ambition is “Funding Environmental Regulation by Maximising Our Income” and to modernise our income to make it easier for customers to do business with us.
We have an exciting opportunity (up to 12 months) for two G3 Income Recovery Officers within the National Income Service Business Improvement Team. The role is part of a dispersed team and you will work with colleagues across the country.
Key Responsibilities
* Support organisational delivery objectives by maximising income recovery.
* Communicate with customers through written and verbal contact to discuss outstanding payments.
* Build and maintain strong relationships with customers and internal stakeholders.
* Respond to incidents as required, including availability for incident roles and training.
* Support continuous improvement and teamwork within the NIS Business Improvement team.
Ideal Candidate Profile
* Great communication and interpersonal skills, able to build and maintain effective working relationships.
* Experience of working with systems to collect and interrogate data, translating evidence into actionable steps.
* Confidence sharing findings and trends via written and verbal communication to support awareness and decision making.
* Resilient, able to flex plans to manage a varied workload and prioritise effectively.
* Focused on delivering good quality outcomes and comfortable with innovative ideas.
* Self‑managed and able to work as part of a dispersed team.
Experience or skills that are preferred include debt collections or customer service roles and confidence in producing and analysing data to support work activities.
Contract Details
Full‑time post with flexibility for part‑time or flexible hours. Up to 12 months contract. Base location is flexible (subject to local facilities agreement). Travel to other Environment Agency offices or meeting venues may occasionally be required.
Contact Information
For further information, please contact Astrella Newman at astrella.newman@environment-agency.gov.uk.
Interviews are expected to take place via Teams on 8th December.
Equality and Diversity
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share. We also have a Guaranteed Interview Policy to support those with a disability.
Legal Disclaimer
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Misrepresentation may lead to withdrawal of the application.
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