Job summary: Applications are invited for an Administrator to provide a comprehensive service to the NHS Talking Therapy teams at various locations across Lancashire. The post holder will coordinate their activities with other members of the administration team to ensure an efficient and confidential service is provided.
The post holder will be office based and work at Pendle House Nelson with the potential to have to travel to other NHS Talking Therapy bases and required to work flexibly in response to the needs of the networks administrative service, providing cover to departments on various sites as directed by their Administration Line Manager to ensure continuity of a quality service provision.
Evidence of relevant previous experience, a good general education and excellent communication and organisation skills are essential. Knowledge of working within the NHS will be an advantage and computer skills will be essential.
The successful applicant will require a flexible approach and the ability to work within a busy team. They will also be expected to use their own initiative and work unsupervised to ensure the effective coordination of duties.
Please note this role is not eligible for sponsorship.
Main duties of the job
* To be the first point of contact for the unit/department providing a comprehensive customer service and enquiry provision to internal and external customers of the Trust.
* Receive allocate and despatch internal /external mail in line with the Trust policy.
* Provide a comprehensive administrative service which may cover compilation of reports and other correspondence on behalf of the manager and other members of the team, ensuring a high standard in accordance with Trust standards.
* Work collaboratively with the appropriate management teams and other departments including clinicians to ensure that the appropriate leads are notified in the case of matters of urgency and dealt with in a timely manner.
* Maintain and manage a brought forward planning system to ensure that deadlines are met by other team members and colleagues.
* Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of an integrated service and team based administrative approach.
This is not an exhaustive list - please see the Job Description and Person Specification for further details.
About us
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.
Person Specification
Essential qualifications: Administration qualification at NVQ 2 / RSA 2 or equivalent experience, ECDL or equivalent experience.
Essential knowledge: Working with databases, Working with Microsoft Office applications.
Essential experience: Working in an office environment, Diary management, Data inputting and checking.
Essential skills: Good grammar and numeracy skills, Excellent keyboard skills, Excellent communicator - both verbally and written, Proof reading skills.
Desirable experience: Working within the NHS, Working in a customer services environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Lancashire & South Cumbria NHS Foundation Trust
Address: Pendle house, Nelson, BB9 9TG
Employer's website: https://www.lscft.nhs.uk/
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