Location
Donnelly VW, Courtauld Way, Eglinton
Job Purpose
At Donnelly Group, we pride ourselves on providing an outstanding customer experience. As a Service Advisor, you’ll play a key role in ensuring our customers receive the best service possible, acting as the crucial link between our customers and our expert technicians.
Responsibilities
* Communicates with customers
* Maintains positive relationships with clients to ensure repeat and return customers
* Approaches transactions with sales‑minded professionalism and suggestively sells products and services to clients, including making clients aware of all packages and retail options available
* Answers customer questions about services, including when to expect vehicle repairs
* Displays extensive knowledge about products and services
* Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
* Uses all methods of customer communication, including online bookings, phone calls, and in‑person interactions, to schedule and book appointments, vehicle drop‑offs, and vehicle pick‑ups
* Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for the customer on time
* Acts as an advocate for clients when communicating vehicle problems and needs to repair department
* Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in a timely manner
* Processes customer payments
* Demonstrates extensive knowledge of service department
Required Criteria
* Full valid driving licence required
* Excellent customer‑facing skills
* Excellent organisation and time‑management skills
* Strong communication skills
* Self‑motivated
* Teamworking
* Strong computer skills
Desired Criteria
* Previous experience in a vehicle service department
* Previous working experience with targets and selling
Closing Date
Friday 29th May 2026
Contract Type
Fulltime
Salary
Based on Experience
Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.
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