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Scientific Information Officer, Guildford
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Client:
Location:
Guildford, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
902d20435dba
Job Views:
6
Posted:
05.05.2025
Expiry Date:
19.06.2025
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Job Description:
Zentiva Pharma UK Ltd is a leading manufacturer of generic pharmaceutical products throughout the UK and Europe. With more than 4,700 people across 30 countries and 3 production sites in Prague, Bucharest and India, we strive to be the champions of Generics and Over The Counter (OTC) medicines to better support people's daily healthcare needs.
JOB PURPOSE
* The Scientific Information Officer will handle medical and scientific enquiries received via phone, email, or mail, ensuring responses align with Zentiva's policies and procedures.
MAIN ACCOUNTABILITIES AND DUTIES
* Research and respond to medical enquiries from internal and external customers, adhering to deadlines.
* Document all interactions accurately per SOP/WI and regulatory guidelines.
* Coordinate and escalate enquiries to relevant personnel for timely responses.
* Identify and report Adverse Events and Product Quality Complaints to Pharmacovigilance/Quality departments.
* Manage the Medical Information mailbox.
* Maintain and update FAQs, response templates, and ensure all materials are scientifically accurate and referenced.
* Monitor KPIs to ensure timely responses to MI enquiries.
* Support audit readiness for MI.
* Develop knowledge of Zentiva products and therapeutic areas to provide expertise.
* Analyze enquiries to identify trends and inform product improvements.
* Evaluate and refine MI procedures for efficiency, updating SOPs/Quality documents as needed.
* Manage information resources like databases and factsheets.
* Engage effectively with other functions.
* Understand relevant policies, regulations, and legislation, including ABPI Code of Practice.
OTHER RESPONSIBILITIES
* Adhere to GxP principles and participate in regular training.
HSE
* Follow Environment and Safety Management System policies, ensuring health & safety and environmental compliance.
PHARMACOVIGILANCE
* Report any suspicion of adverse events or safety concerns about medicinal products or medical devices as per internal regulations.
COMPLIANCE
* Follow all internal rules and policies, understand the Code of Ethics, and comply with related principles and documents.
KEY WORKING RELATIONSHIPS
INTERNAL
* Collaborate with Pharmacovigilance, Global Medical Affairs, Regulatory Affairs, Quality, Key Account Managers, and Commercial teams.
EXTERNAL
* Build relationships with MHRA, industry bodies, healthcare professionals, patient organizations, and other pharmaceutical companies.
REQUIRED QUALIFICATIONS, EXPERIENCE AND SKILLS
* Degree in life sciences or qualified healthcare professional (e.g., pharmacy technician, pharmacist, nurse).
* 1-2 years' experience in Medical Information or related fields.
* Industry experience is advantageous.
* Strong communication, organizational, and analytical skills.
* Customer-oriented with problem-solving skills.
* Excellent information management and attention to detail.
* Ability to conduct literature searches and synthesize relevant information.
* Basic understanding of pharmacovigilance requirements.
Zentiva Core Values
Purpose: Providing health & wellbeing for all generations.
Accountability: Taking ownership and delivering on promises.
Authenticity: Bringing your true self with passion, honesty, and kindness.
Collaboration: Working together, empowering with access to tools, processes, and information.
Courage: Challenging, innovating, and dreaming safely and inclusively.
Trust: Creating an environment of openness, feedback, and transparency.
Sustainability: Doing the right thing for People, Partners, and the Planet.
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