Underwriting Team Manager - Marlow, sl71yl
We're Hiring: Underwriting Team Manager
Location: Remote UK residents only
Working Hours: Monday to Friday, 09:00 17:30
Salary: Competitive
Benefits: 25 days holiday plus a fantastic range of benefits
Are you an experienced mortgage underwriting leader who thrives in a fast paced, customer focused environment. We're looking for a proactive and inspiring Underwriting Team Manager to lead, motivate and develop a team of Underwriters, ensuring outstanding service delivery and high quality decision making.
About the Role
As an Underwriting Team Manager, you'll oversee the smooth and accurate processing of mortgage applications from submission through to completion. You'll drive performance, champion quality, support continuous improvement, and ensure regulatory standards are met at every stage.
This is a people centric leadership role where your ability to coach, develop and engage your team will be key to our operational success.
What You'll Be Doing
* Leading, coaching and developing a team of up to 10 Underwriters to achieve service, quality and productivity targets
* Ensuring high levels of service excellence and acting as an escalation point for complex cases
* Overseeing underwriting quality and ensuring work adheres to policy, procedures and mandate guidelines
* Managing workflow, capacity planning and team performance
* Working closely with Credit Risk, third party partners, valuers and internal stakeholders
* Monitoring risk, compliance and financial crime controls
* Conducting audits, sample reviews and quality checks to continually enhance performance
* Supporting process improvements and contributing to departmental development projects
What We're Looking For
* Proven experience leading underwriting teams within a mortgage environment
* Strong underwriting background with a good understanding of residential and Buy to Let processes
* Excellent people management, coaching and development skills
* Confident decision maker with the ability to assess risk and maintain quality
* Experience handling customer or broker escalations and complaints
* Strong analytical skills and ability to interpret MI
* Knowledge of regulatory and financial crime requirements
* CeMAP/CeRCC preferable, or willingness to study
Why Join Us
At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work life balance
Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression.
We are an inclusive, neurodiversity friendly employer committed to creating a supportive environment where all employees can thrive
At Kensington Mortgages, our people are our greatest asset.