The Team Leader position is one of Grow Actives key roles within the business. As a Team Leader you will be responsible for maintaining our high standards of play, while promoting a happy yet safe atmosphere, overseeing the soft play area and assisting parents with their needs.
Our Team Leaders must be responsible and organised but also have a good sense of humour and a friendly approach, while carrying out their day-to-day activities. A warm, friendly manner is key when serving Jungle Mania customers, so service with a smile is our moto.
All Team Leaders of Grow Active will effectively communicate with one another, to ensure an efficiently run centre, with clear goals and objectives set by their line manager. Each Team Leader is respectful of their counterpart, and each will work together to manage expectations from the company.
In the absence of any Team Leader, the key responsibilities will fall to the leader on duty
Team Leaders always abide by the company`s policies and procedures, specifically Health and Safety.
Your employee benefits include
* Free soft play entry for employees' children (must be supervised by an adult)
* Up to 50% off soft play entry for you and your family members
* Up to 50% off Party bookings for you and your family members
* Free lunch for on-Duty Team Leader
* Pension Provide through the People's Pension
* On-site Free Parking Chichester - Woodley
* Performance-related bonus
The Key responsibilities include:
Team
* Lead & manage a team of Soft Play Assistants, overseeing daily operations, ensuring the centre runs smoothly and to the highest standard.
* Provide staff training to both new and existing staff in your leading area of expertise (Customer Service, Kitchen Compliance, Health & Safety etc).
* Ensure staff are always adhering to company policy.
* Training all staff members and updating this training on a regular basis to ensure you are adhering to company policies.
* Training the team on upselling products such as build your own party, exclusive hire.
* Ensuring handover is provided between the Team Leaders for maximum alignment through good communications, both written and verbal.
* Assist the Senior Team leader with staffing schedules and ensure the correct staff levels are set up taking into consideration cover at peak times etc.
* This is not an office-based role, so you will be on your feet most of the day, leading by example.
Health and Safety
* Adhering to company policy and procedures set by senior management.
* Ensure the centre is operationally fit, and health & safety regulations are met, by completing a daily risk checklist for the centre. Any equipment failure must be reported SLT immediately.
* Ensure cleanliness is at the highest level, including front of house and back of house, play structure and toilets, always be audit ready.
* To ensure Health and Safety and Food Safety Standards are maintained in line with company policy and legislation requirements.
Customer Service
* Lead the team in all areas of customer service, encouraging a positive working environment with all team members so they achieve and provide the best level of customer service.
* Engage staff to upsell and create great customer rapport.
* Dealing with customer enquiries on our company products, including prices & facilities/activities.
* Answering customer telephone enquiries and emails.
* Deal with customer queries and complaints in a timely and respectful manner.
* Help support children's birthday parties and help create a fun, exciting & safe environment so every guest leaves wanting to return.
* Managing staff, to provide table service where possible for Tree Tops Café and processing basic orders such as hot drinks and food.
* Hosting events & sharing creative ideas to boost customer satisfaction.
* Help run and support children's Birthday parties, take charge of party call-backs, feedback emails, including upselling and ensuring the customers have all the information they need for a successful party.
Kitchen Compliance
* Completing stocktake and ensure stock rotation is adhered to
* Ensure good working relationships with suppliers and process weekly orders as required
* Help support children's birthday parties, ensure food is prepared on time
* Ensure the kitchen and Tree top cafe is always at the highest-level of cleanliness and always audit ready
* Provide the best Customer Service at all times and ensuring Product quality and delivery are to the highest standard.
* Level 2 in Food safety and allergens – always maintaining strict compliance in these areas and continually educating on the importance of regulations when staff assistance in the kitchen is required.
* Uploading expenses to Revolut in a timely manner, ensuring invoices are received via the correct method.
Schedule:
* Mid-Week and Weekend availability
* Must be able to work 9am till 6pm
* Occasionally work till 8:30pm on Friday and Saturday for Exclusive Hires (Paid time and a half)
We look forward to receiving your applications
Job Type: Part-time
Pay: £13.50 per hour
Expected hours: 32 per week
Application question(s):
* Are you available to work weekends?
* Can you tell me about yourself?*
* What experience do you have in the Leisure & Hospitality Industry?*
* What experience do you have as a team leader?*
* Why are you interested in this job?
* Are you interviewing with other companies?
* What do you hope to gain from this new job?
* What do you know about the company?
* What Interests you most about the position?
*
What would your ideal work environment be?
* When will you be able to start a new position?
* Is there anything else you would like to add?
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person