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Priority Candidates will be considered in the first instance
College Avenue
Wigan
WN1 1NJ
37 hours per week
Temporary to Cover Maternity until June 2026
We're on a journey to build a workforce reflective of our Borough.
We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!
Your role:
You will be responsible for the screening and processing of referrals into the Reablement Service from, but not limited to, Early Intervention, Hospital and Community Therapy Teams using our in-house systems.
You will liaise with referrers, people using the service and their families via the telephone daily, including dealing with enquiries for, and processing, assistive technology requests to enable safe discharge from hospital.
You will process Reablement requests to ensure a timely and safe discharge home from hospital or for support at home. You will be a first point of contact for enquires into the Reablement service, dealing with telephone enquiries in a timely manner or referring on to appropriate colleagues.
About you:
You will be a good communicator with excellent customer care skills in dealing with both internal and external customers. You will have an understanding and empathetic attitude towards people using the service.
You will be well organised whilst ensuring that your work is prioritised and processed in a timely manner. You will have a proactive approach and be open to future service developments including integration with our health colleagues.
About us:
Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.
The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.
Wigan Reablement Team was created in 2008 and has been rated ‘Outstanding’ by Care Quality Commission. We are a friendly, dynamic and forward-thinking team focussed on supporting people to achieve independence after a period of illness/accident or a change in circumstances. This may involve the provision of equipment, adaptations to the home and linking people in with community activities they enjoy.
Reablement use an integrated approach with our health partners in Wigan Wrightington & Leigh, Clinical Care Group, Bridgewater Trust and 5 Borough Partnership to support people. We are committed to the development of our team and provide excellent training opportunities along with a fulfilling career in a supportive team environment.
Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.
To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)
Prove your right to work to an employer
We would love to hear from you and have an informal chat, please call Victoria Sproat on 01942 478904.
Interview date: To Be Confirmed
This role is subject to an Enhanced Disclosure Procedure plus Adult barred list check
The employer is committed to safeguarding
To view the details relating to this position, please click the links below:
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