Job Overview We are looking for a full time Business Assistant to join our team. The successful candidate will provide comprehensive administrative and/or secretarial support to the Community Therapy Leadership team and Operational Transformation Lead who covers Community Therapy, Falls, Care Homes, Virtual Ward and Breathlessness service to assist with achieving an effective and efficient service. The services cover Leicester Leicestershire and Rutland and this role will involve hybrid working across the areas, both agile and travelling to different bases. The candidate needs to work dynamically ,independently to support these services, but also is a team player who will be supported with regular supervision and development opportunities from the wider Business and Administration Team in CHS. The services offer an urgent community response and therefore a level of flexibility and the ability to work under pressure is essential. You will undertake diary management, including booking events, meetings and appointments. You will also be required to attend meetings, organising refreshments and resources, preparing agendas and taking accurate notes/minutes, identifying and co-ordinating agreed actions. This includes comprehensive knowledge and experience of using Microsoft Office including outlook, excel data collation and formulae creation, Microsoft word, Powepoint and Teams. We require someone who is able to communicate effectively both verbally and in writing with a wide range of professional colleagues and service users, including Interpretation of information and translating this into accurate minutes emails and letters. You will have the ability to organise, plan and prioritise your own workload and be responsive to the changing needs of the service, utilising and maintaining electronic and hard-copy office systems to ensure the smooth-running of the service or team. You will need to be able to deal confidentially and confidently with complex patient and staff information and to provide support and advice within the remit of the role, escalating problems or concerns where appropriate. Previous experience of working within the NHS and using SystmOne is essential. Contact Details: For further information please contact Kim Fox, Operational Service Manager - kim.fox4@nhs.net Job Description Summary (Main duties and responsibilities) To ensure compliance with the training requirements for your role including mandatory training and to maintain your own learning and development in order to provide an efficient and effective service. To participate in supervision via agreed review and appraisal mechanisms to ensure you are clear about the expectations of your role and that you have the opportunity to discuss and raise any concerns with your line manager on a regular basis. To communicate effectively and professionally in a timely manner by e-mail, implementing an email flagging/prioritisation system for self and others to ensure that email responses and actions are identified, and completed or followed up as required. To formulate written information such as minutes of meetings, patient correspondence, briefings, reports, presentations etc.to a high professional standard ensuring that all documents are correctly formatted and stored to enable retrieval and that document version control is adhered to. To accurately transcribe documents from digital audio dictation or handwritten notes. To receive incoming telephone calls and ensure that messages are accurately recorded and relayed in a timely manner. To input data to and retrieve data from the Electronic Patient Record system. To implement and utilise office systems to ensure the smooth running of the department and to escalate to your line manager any matters that you are unable to resolve or which are outside your scope of responsibility. To demonstrate flexibility in the event of planned or unplanned absence of colleagues by providing administrative support and/or cover where a service need is created. To deal with patient referrals, ensuring that they are processed and co-ordinated within service specifications to assist with the quality of patient care. We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible. About Us Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours and other important information including AI in our recruitment process can be found in the Information for Applicants document attached We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy. For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy). All jobs will require permission to work in the UK. For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started. Applicants at risk within the local NHS who meet essential criteria will have preference for interview.