East Midlands MSP | Fast-growing | Great team culture
We’re working with a thriving East Midlands MSP on a brand new role, one that’s been created because the business is genuinely growing. Six new clients are lined up over the next six months, and they need a Senior 3rd Line Support Engineer who can hit the ground running, take ownership of the complex stuff, and be a real support to the team around them.
This is predominantly a desk‑based support role, with a small number of planned client site visits each month (no reactive call‑outs). You’ll report directly to the Head of Service and sit at the top of the service desk structure.
What You’ll Be Doing
- Taking ownership of complex escalated tickets and seeing them through to a proper resolution
- Being the go‑to for the team — approachable, reliable, and technically sharp
- Mentoring first and second‑line engineers and helping them develop
- Building and improving knowledge base documentation
- Contributing to project delivery and migrations where needed
- Occasional planned maintenance visits to Midlands‑based clients (approx. twice a month)
What You’ll Need
- 3+ years in a customer‑facing MSP support role (or strong equivalent experience)
- Strong Microsoft 365, Azure/Entra, Active Directory, and networking fundamentals
- A methodical troubleshooter who goes for root cause, not quick fixes
- Calm and confident communicator — both remotely and with clients face‑to‑face
- Full UK driving licence and access to your own vehicle
- RMM/PSA tool experience is a bonus
What’s in it for you
- Private healthcare with Vitality
- Quarterly performance‑related pay
- Paid professional exams and weekly training sessions
- A genuine pathway into a project‑focused role as the business grows
- A tight‑knit team where attitude is valued as much as ability
