What you’ll be doing
As the Principal of Internal Communications for Business you will be used to operating at a "Head of" or "Director" level depending on the size of business your working for, where you'll report into the Director of Internal Communications for BT Group. You will have responsibility for 5 direct reports plus matrix management of others and be accountable to 3 key C-suite stakeholders in BT Business.
You will be responsible for the following:
1. Leading and coaching a team of internal communications specialists in a way that supports their development and brings out their best every day
2. Demonstrate a solid knowledge of BT Group’s strategy and Business’ priorities within that, bringing that to life through our IC strategy to help drive understanding across the company through the communications you create
3. Report directly into the Director of Internal Communications, BT Group but also have a dotted line in to the Corporate Affairs Director, Business.
4. Make sure the Business strategic narrative, tone of voice, visual approach and campaigns mean that we’re always connecting with our people in the very best way so that they can advocate for Business. No corporate fluff, honest conversations, with a strong customer and front-line presence.
5. Actively build great relationships with key stakeholders across Business and the wider company to develop a strong understanding of our priorities, challenges and audiences
6. Be a trusted advisor to the CEO, Business and the Business leadership team, earning yourself and the wider team credibility across Business
7. Demonstrate a strong ability to challenge and influence at all levels of the company in a positive and respectful way
8. Lead and deliver Business’ employee events; ranging from leadership meetings to virtual events and broadcasts, or site visits and roadshows.
9. Be a collaborative and supportive member of the Internal Communications leadership team and also the Business Corporate Affairs team, happy to muck in outside of your immediate role remit to drive the wider team’s success. Working together with operational teams, HR, marketing, strategy and commercial teams.
10. Be a great role model for our values and a pleasure to work with.
11. Be a champion for always putting our people’s experience first.
Skills and Experiences
To be succesful in this role its essential you have indepth experience in internal communications as well as management of an internal communications team of a large organisation where you've had responsibility of managing 5-10 people in a communications team.
This isn't standard communications this is experience of big live events, leadership tours and front line engagement focus that drive real business impact.
BT business has a 2-3 yrs transformation plan which is linked to BT Group Strategy, its important that you have experience of setting and ultimately delivering strategies in Internal Communications and running execution with rigour, that underpin a wider business transformation strategy.
You will have experience of managing internal change communications through a transforming digital organisation. This could be OD, cultural change, change fatigue, technology change.
We are after a creative content delivery / internal influencer who will work closely with the transformation team to enable on of the businesses most key transformation deployments.
As well as this we are looking for someone who exemplifies:
12. Significant experience in leading internal communications in a highly complex and fast-paced organisation
13. Evidence of brilliant people leadership: leading, coaching, inspiring teams
14. Proven ability to operate in an advisory capacity to C-suite with brilliant outcomes
15. Strong transformation and commercial nouse with a real passion for how to make great communications decisions based on it
16. Ability to work in a matrix
17. Ability to work at pace and to over-see outstanding execution of multiple projects
18. Proven ability to develop and execute communications strategies and plans across multiple channels and audiences
19. Experience of managing and delivering complex change communications
20. Demonstrable evidence of positively influencing employee engagement
21. Excellent interpersonal skills
22. Exceptional writing skills
23. Highly driven
24. Ability to work autonomously and collaboratively
Benefits
25. Annual On target bonus 15% (personal and company multipliers)
26. Car allowance - worth £5500 a year, can be taken as cash)
27. Private healthcare for you and your family
28. BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
29. Life Assurance
30. Direct share scheme
31. Exclusive colleague discounts on our latest and greatest BT broadband packages
32. 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
33. My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
34. Discounted EE TV including TNT Sport and the NOW Entertainment membership
35. Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
36. 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
37. Volunteering days so you can give back to your local community
38. Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.