2nd Line MSP Engineer
?? Mansfield (Onsite)
?? Salary: £34,000
?? Full-time | Permanent
We're looking for a 2nd Line MSP Engineer to join a growing technical team based in Mansfield. This is a great opportunity for someone with solid MSP or service desk experience who enjoys troubleshooting complex issues, working directly with clients, and gaining further exposure to cyber security and modern cloud environments.
You'll be supporting a variety of SME clients across their Microsoft environments, networks and security platforms, acting as an escalation point for 1st line engineers while working closely with senior engineers on projects and security initiatives.
The Role
As a Second Line Engineer, you'll be responsible for resolving escalated technical issues, supporting client infrastructure, and helping maintain secure and reliable IT environments.
Your day-to-day will include:
1. Troubleshooting 2nd line technical issues across servers, endpoints and networks
2. Supporting Microsoft 365, Windows Server and Active Directory environments
3. Managing tickets and ensuring issues are resolved within agreed SLAs
4. Acting as an escalation point for 1st line engineers
5. Supporting cloud technologies such as Microsoft 365 and Azure
6. Assisting with cyber security best practices, patching and system monitoring
7. Supporting network...