Join to apply for the Technical Support Engineer - 2nd Line role at Radius.
We’re an ambitious, forward-thinking global business that builds transformative solutions to deliver sustainable mobility, connectivity, and technology services. Since 1990, our mission has been to help businesses adapt to the future, with a strong focus on sustainability through our e-mobility solutions.
Job Description
We are seeking a skilled and customer-focused 2nd Line Support Engineer to handle escalated technical issues, resolve complex problems, and support clients and internal teams with expert troubleshooting and advice.
Key Responsibilities
1. Manage escalated tickets from 1st Line Support, ensuring timely resolution
2. Troubleshoot and resolve issues related to software, phone systems, and networks
3. Coordinate with vendors and third-party providers for issue resolution
4. Maintain detailed logs of troubleshooting steps and resolutions
5. Identify patterns and contribute to root cause analysis
6. Provide guidance and training to 1st Line Support to reduce recurring issues
7. Support urgent escalations, collaborating with 3rd Line Support as needed
8. Advise clients on system improvements and optimizations
Qualifications
Skills & Experience
* Proven experience in a 2nd Line Support or similar role
* Strong troubleshooting skills across systems and networks
* Experience with VoIP, Microsoft products, and basic networking
* Clear communication skills with a logical approach
* Ability to explain technical solutions simply to clients
Desirable Qualifications
* Cisco CCNA (Routing & Switching or Collaboration)
* Microsoft Certifications
* CompTIA Network+ or similar telecom qualifications
* ITIL Foundation: ITIL 4
Additional Information
If interested, apply online or contact our talent team at [email address]. Radius is an equal opportunities employer committed to inclusion and accessibility. We may close vacancies early if needed.
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