Executive Assistant to Chief People & Culture Officer
Location: London, hybrid – 3 days in the office, 2 days working from home.
Why this job matters
This pivotal position acts as the central point of coordination, providing secretarial, administrative, and confidential support to a C‑suite executive. You will work independently and collaboratively, proactively anticipating needs and ensuring the smooth running of the office. The role involves managing diaries, travel, inboxes, meeting governance, preparing reports, presentations and correspondence. You will plan ahead for key engagements, lead special projects and support wider business initiatives, all while optimising workflows and aligning priorities with business outcomes.
Success in this role requires exceptional organisational skills, sound judgment and the ability to navigate complex structures. You will be a trusted advisor and key contributor to the leadership team, bringing empathy, energy and outstanding communication skills to a fast‑paced and challenging environment.
What You’ll Be Doing
* Diary & Meeting Management: own and manage complex ExCo and Board schedules, resolve conflicts, plan ahead and ensure seamless integration of personal and business commitments.
* Travel & Admin Support: coordinate cost‑effective travel itineraries, venue bookings and lead on finance and HR tasks (expenses, leave, procurement).
* Meeting Preparation & Governance: prepare agendas, content and research for meetings; maintain governance processes, track actions and manage document distribution.
* Email Workflow: streamline email processes, respond and delegate appropriately and ensure timely completion of actions.
* Events & Communications: organise team events, off‑sites and internal communications; draft messages and manage communication plans for leadership.
* Stakeholder Management: build strong internal and external relationships, influence outcomes and drive collaboration across teams.
* Technology & Continuous Improvement: champion digital tools, implement best practices and optimise office processes for efficiency.
* Project Delivery: lead small projects, produce high‑quality reports and presentations and support onboarding of new team members.
The Skills You’ll Need
* Proactive & Autonomous: self‑starter who anticipates needs and works independently.
* Emotional Intelligence: skilled in influencing decisions, improving relationships, and communicating effectively.
* Relationship Building: strong professional presence with ability to build networks and influence without direct authority.
* Digital Expertise: advanced proficiency in O365 and ability to master new technologies.
* Communication: exceptional written and verbal skills, able to engage stakeholders at all levels.
* Flexibility: adaptable to changing priorities and occasional travel requirements.
* Continuous Learning: committed to personal development and sharing best practices.
* Problem Solving & Decision Making: analytical and intuitive approach to delivering effective solutions.
* Commercial Awareness: applies cost‑conscious thinking and challenges inefficiencies.
* Governance & Compliance: knowledge of regulatory standards and risk evaluation.
* Change Leadership: confident in championing and supporting transformation initiatives.
* Project Management: experienced in delivering small projects and implementing improvements.
Benefits
* 10% on target bonus
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate (for all parents, no matter how your family is made up).
* Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
* 25 days annual leave (not including bank holidays), increasing with service.
* 24/7 private virtual GP appointments for UK colleagues.
* 2 weeks carer’s leave.
* World‑class training and development opportunities.
* Option to join BT Shares Saving schemes.
We value diversity and inclusive hiring
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We are committed to building a diverse, inclusive and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.
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