Job Description
We’re looking for a motivated and capable Systems Analyst to support and enhance a number of systems across the business. This is a hands-on role where you’ll drive system improvements, ensure platform stability, and help future-proof our technology landscape.
Working closely with internal IT Business Services, Support, and Infrastructure teams, you’ll act as a key link between technology and business operations - delivering solutions that add real value.
What You’ll Be Doing
* Support, maintain, and develop business-critical systems across the business
* Lead and contribute to system upgrades, enhancements, and improvement initiatives
* Analyse business requirements and translate them into effective technical solutions
* Collaborate with software vendors and third-party partners
* Conduct system testing and support successful implementation of new features
* Drive continuous improvement aligned with business strategy
* Develop and support low-code applications (K2 / PowerApps or similar)
* Create and maintain documentation, procedures, and recovery processes
* Provide technical support to end users and ensure systems deliver long-term value
* Participate in an on-call rota (1 week in 4)
What We’re Looking For
* Strong organisational skills with the ability to manage changing priorities
* Excellent communication skills and the ability to engage stakeholders at all levels
* Solid technical understanding with strong documentation skills
* A methodical, logical approach to problem solving
* Experience driving continuous improvement initiatives
* Ability to work independently and under pressure
* Strong customer service mindset
Why Join Us?
* Be part of a collaborative and forward-thinking IT team
* Work on impactful systems within a critical industry
* Opportunity to lead projects and influence system strategy
* Develop your skills in modern platforms, including low-code technologies