The Old Swan Hotel Harrogate has an exciting opportunity for a dedicated and enthusiastic Reception Manager to join our team. We are seeking an individual who is passionate about delivering exceptional guest experiences and has a keen eye for detail in a hospitality environment. You will play a pivotal role in the smooth running of our reception operations, ensuring a welcoming and professional front of house service for all guests and visitors.
Key Reception Manager Responsibilities - Hospitality and Guest Service
- Oversee the daily operations of the hotel reception area and supervise the reception team to ensure excellent guest service at all times.
- Greet guests with warmth and professionalism, handling check-in and check-out procedures efficiently and accurately.
- Manage room reservations, cancellations, and amend bookings using the hotel's reservation system.
- Respond promptly to guest enquiries both in person and via email or telephone, resolving any issues in a timely and courteous manner.
- Ensure all guest accounts are maintained correctly and liaise with the accounts team for any billing queries.
- Coordinate with housekeeping and other departments to ensure guest requirements are met seamlessly.
- Maintain the security of the reception area and monitor guest access as per hotel policy.
- Train, motivate, and support the reception team to achieve high standards of customer care and presentation.
- Proactively manage guest feedback and implement improvements to enhance the guest experience.
Reception Manager Candidate Requirements - Hotel and Customer Service Skills
- Previous experience in a hotel reception or front desk supervisory role is preferred, full training will be provided for the right person.
- Excellent communication skills, both written and verbal.
- A friendly, approachable, and professional manner when dealing with guests and colleagues.
- Strong organisational and time management skills, with the ability to multitask and remain calm under pressure.
- Attention to detail and a commitment to delivering first class customer service.
- Computer literacy and familiarity with hotel reservation systems (PMS/Front Office software) would be an advantage (Reslynx & Resdiary).
- Eligibility to work in the UK and able to provide supporting documentation.
- Ability to work flexible hours, including weekends and public holidays as required.
Benefits of Working as Reception Manager at The Old Swan Hotel Harrogate
- Competitive salary and share of gratuities.
- Fantastic opportunities for training and career progression within a well established hospitality group.
- Discounted accommodation, food, and drink at our hotels.
- Team member benefits including uniform provided and staff recognition awards.
- Supportive team culture focused on excellence, teamwork, and professional development.
