Job Overview:
We are seeking a friendly and customer-oriented Front of House member to join
our team as bank and cover. As a Front of House member, you will be responsible for providing
excellent customer service and ensuring a positive experience for our
customers. This position requires strong communication skills, great customer
service, and the ability to work in a fast-paced environment as part of a team.
Responsibilities:
- Greet customers and offer a hospitable experience for the entirety of their
stay.
- Process customer transactions accurately and efficiently using the
point-of-sale system.
- Take food and drink orders confidently.
- Handle customer complaints or concerns in a professional and courteous
manner.
- Collaborate with other team members to ensure smooth service.
Experience:
- Previous experience in a customer service role is preferred
- Knowledge of hospitality industry is a plus
- Familiarity with bar tending is beneficial
- Understanding of food safety regulations is desirable
Skills:
- Excellent communication and interpersonal skills
- Strong attention to detail
- Ability to multitask and work efficiently in a fast-paced environment
- Friendly and approachable demeanor with a customer-centric mindset
- Problem-solving skills to address customer issues effectively
- Must be comfortable lone working
If you are looking for an opportunity to work in a friendly
independent company, with potential to progress and have a passion for
providing exceptional customer service, we would love to hear from you.
Job Types: Part time, Bank, zero-hour contract
Benefits - Employee discount
Expected hours: Bank and causal TBD at interview
Additional pay:
* Tips
Schedule:
* Monday
to Friday
* Weekend and evening availability is a must