To support the GXO/B&Q Store to Home Contract to deliver the customer proposition by maintaining & facilitating same day operations; including legal and operational standards and objectives for nominated operational areas and also working with Operational Team colleagues to ensure successful delivery of customer proposition. Reports to: Operations FLM Qualifications and Training: Operator Licence Awareness Bridge Strike Awareness Map Book Training RTITB – Bridge Strike, Drivers Hours & Rest Period Workplace Safety Fastworks administration IOSH Managing Safety Leading the GXO Way Communication Skills – Empathic Listening Microsoft Package Excel, Word, Outlook Summary Responsibilities: Support all aspects of same-day execution activities to manage/recover/maintain operational coverage for the STH contract Input GXO Fastworks platform incidents, data gathering, record creatin and maintenance and output inline with declared company timelines Ongoing maintenance and upkeep of operational databases and records to ensure all colleague details are up to date and accurate. Oversight and reaction to following day scheduled activity. Escalate and resolve issues as needed. Creation, population and publication of daily operational handover and situation reports Managing all aspects of vehicle hire-de-hire record keeping and publication Responsible for operational support activities and ancillary tasks to facilitate the operation (e.g. Uniform ordering/booking taxis for colleagues) Responsible for entering all schedule amendment requests to facilitate PMI/Repair processes Managing colleagues’ records and details within operational planning/tracking systems Entering safety observation records & working practise observations into system (e.g. Care cards/CCTV) Creation of store visit information/KPI/Packs for publication to Ops Managers Publication of nominated documents and details to nominated store/location teams. (e.g. rotas) First point of contact for absence reporting/record keeping activities Maintenance of operational telematics records/screens. Audit accuracy and escalate as needed Attend regular staff/Management meetings as required Support change initiatives across the STH contract Any other reasonable request General Working on self or team initiative, introduce new ways of working to improve, promote and share engagement initiatives, Toolboxes talks. Encourage/ record and report Continuous improvement Ideas on site across all shifts. To undertake any training and development required to maintain effectiveness in the role. To achieve and maintain professional standards across all aspects of the role To carry out all required duties within the scope of all relevant SOP’s & SSOW. Further details Payrate: standard agreed Level 3 Admin which is £13.80p / hour PAYE Shift: 4on 4off Shift length: 12hrs Start time: rotational 7am or 9am Start date: asap Finish date: January 2027