We have an exciting opportunity for an Education Service Delivery Manager to join our well-established client.
MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re very interested in having individuals join their team, who are keen to progress and succeed.
The successful candidate will have the opportunity to work from home. There will also be travel to 5 main Education sites in Slough, Oxfordshire, Hayes and West London.
The salary is £40k - £45k, with a performance related bonus of £5k per annum (paid quarterly)
About the role:
The Education Service Delivery Manager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and work closely with other SDM’s, Onsite Education Engineer teams and Account Managers to meet customer requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time.
Education Service Delivery Manager - Main responsibilities:
1. Primary escalation point for education engineer teams and ESDMs
2. Responsible for direct management of Helpdesk Engineers including; identification of skills gaps, creation of skills matricies, development and implementation of training program at both individual and team le...