At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential. Link is looking for an experienced Administrator to join the After Sales Team. Reporting to the Commercial Services Team Leader, you will provide a courteous and efficient service to After Sales customer for the Shared Equity Schemes. These high profiles schemes offer the opportunity for people to secure an affordable home to buy and support the construction and house building industry. In addition, the post holder will also provide general administrative support to the wider Commercial Services team. The postholder will be responsible for accurately administering transactions for shared equity schemes such as sales, equity increases, change of title, change of lender and additional secure lending in line with policies and procedural guidance including liaising with external customer e.g. applicants, solicitors and Independent Financial Advisers. The role involves liaising with surveyors to instruct property valuations, ensuring correct information is provided, relevant fees are charged and monitor invoices for payment. The successful candidate works closely with the Commercial Services Team Leader and Scottish Government on complex cases. Will handle sensitive personal data and maintain accurate records confidentially and in line with General Data Protection Regulations (GDPR), Records Management Procedures and Retention Schedules. About You The postholder will have experience of providing an administrative service as well as experience of working in a customer services environment. The role requires a high degree of competence in the use of a range of IT systems and experience of dealing with sensitive data and maintaining accurate records, a high level of attention to detail and numeracy is required for this role. As a skilled Administrator, you will have experience of working within a fast- paced team multi task role dealing with a range of customers and stakeholders, excellent customer service skills (both written and verbal) are essential. In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency. For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack on our website. What’s in it for you? As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities. As a Link employee, you'll likely benefit from the following: Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme 35 days’ holiday per year (inclusive of public holidays) pro rata plus an additional 1 day’s pro rata holiday per year after 1 years’ service up to a maximum of 40 days per year Opportunity to buy and sell holiday days Enhanced company sick and family friendly pay Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options Access to an Electric vehicle leasing scheme, subject to the terms of the scheme Life assurance scheme providing death in service benefits to named beneficiaries Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being Annual flu vaccination Access to a savings and borrowing scheme Cycle to work scheme Travel season/travel ticket loan and much more! For a full list of benefits available to employees, please see our website. You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards. This post is subject to Level 1 Disclosure. Closing Date: Midnight Sunday 29 June 2025 Interview Date: Interviews are being held on Thursday 3 July 2025 at Link’s Falkirk Office. How to Apply Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button on our website. You must complete an application form to be considered for any of our vacancies, but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password. As a large employer, we advertise jobs regularly on our own website and social media channels alongside other third-party websites. No matter where you see one of our vacancies, you will always be directed to our jobs portal to apply directly with us. We can offer suitable alternative methods to apply if requested including although not exclusively; hard copy, Braille and audio. You can request these by emailing our Resourcing Team detailing which format you would require. Please note that CVs will not be considered. Please note should an internal applicant be successful in applying for this position on either a seconded or permanent basis, they will move to the terms and conditions associated with the role for the duration of the time they are in post. The terms and conditions are outlined in the advert above, and in the job description. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds and from anyone who shares our commitment to inclusion. Our offices are fully accessible to wheelchair users and, as a Disability Confident Leader, we will interview all disabled candidates who meet the essential criteria.